melissahickman
If there were a box that allowed…
If there were a box that allowed negative stars I would have selected that. By far the biggest joke in customer service I’ve ever experienced. I have spent so many hours trying to resolve why they randomly suspended my account then all of the back and forth getting absolutely no where. I’ve sent all verification multiple times . They don’t care and frankly I feel like I’m being played with intentionally . I have had it with the games this horrible 3rd party company hired by hard rock to handle the hard rock bet is by far the most incapable I’ve ever had to deal with . At least I see I’m not the only one with the same issues . I’m going to push this to the top enough is enough. I deposited money they lock my account over 60 days ago with my money held hostage . Not going to put up with it any longer . I’m calling my bank to get my money back!!!! This 3rd party company should be out of business immediately and I hope it happens



