HardrockReviews of hardrock.bet

CONSUMER BEWARE!!! If you have an issue your only resolution is through chat or email. (VERY POOR CS BOTS) Also you are unable to remove your payment method once entered

They suspended me because they wanted ID verification.... I was able to get in... I Withdrew my funds and went to log in again and they SUSPENDED ME AGAIN..... They are suspension happy.... run away from this place... just use Bovada

Such terrible customer support. You can’t talk to anyone who can help they all repeat the same line over and over. I highly recommend finding any site but this one

Terrible customer service. The monopoly they have in Florida needs to end.

Kenneth the person I chatted with was extremely unprofessional. I am locked out of my account and can’t withdrawal my money from in my account. SCAM DO NOT USE BY ALL MEANS

Hard Rock Bet is the worst sportsbook in the world. I understand that they are the only legal Sportsbook in Florida so they don't even try to please the customers. My account has been suspended for using multiple devices, I went along with all the compliance procedures. I provided all of the necessary documents and they re-opened and then suspended it without no explanation. I have been a customer since the beginning I have also deposited over 40k on this platform and they still treat me like a common criminal, no satisfaction, no nothing. I cannot wait until there is another legal sportsbook in Florida

I've played for months at their online casino and never had a problem with deposits from 2 banks , On a really good night, including a Major Jackpot, I began to withdraw funds to those same banks. All told, while I was still playing, I made 8 withdrawal requests totaling $40,000. Next thing I know, my game is frozen and mI got a technical error report. I tried to play other games but always got the same result. So I quit for the night. Next day, I checked both banks to make sure deposits from Hard Rock went thru. Nothing. Went back to the website, still no access to games. Checked my withdrawal record and found out they were suspended, but no reason given. That started a ten day fiasco with support demanding that I send them proof of my accounts at the two banks, which I did. Over and over. Notice I had no access to my $40,000. After days of this, the request came to forward front/back of my auto license, and "A SELFIE". Sent me a link photo'd my license, took a selfie and got a 'successful' response from the receiving site. Next day, message was "Not Acceptable", send again. Waited for the same link, provided the same photos as the day before. Next day, suspension lifted. never a reason given for the suspension during the ordeal. Or a person's name, only Support Team on the other end of my communicatioins.

They just blocked my account for no reason. I had bets in I can't check now. I feel like I won, because I've been playing and loosing for a couple weeks now and I was about to check my bets and out of no where they tell me my account is suspended