HardrockReviews of hardrock.bet

I referred a friend who bet $50. I was supposed to receive a bonus bet of $50 which was never received. I know two other people who had the same experience. I can’t believe the Florida Gaming authorities allow these crooks to operate. STAY AWAY FROM HARD ROCK! Heck, just read the reviews. Wonder what politicians are on their payroll;)

I've been a user of hard rock bet since it became the only legal sports book in Florida, going on 3 years. Positives: a large selection of soccer matches and leagues. The app is pretty easy to use. Lines are posted fairly early in the major sports with a large selection of alternate lines once the sport reaches near scheduled start time. Negatives:. Lots of their settlement rules are a disadvantage to players compared to other sports books in their settlement process. Customer service is one of the worst I've experienced in any company. Only choices to contact customer support are via chat and/or email. If you plan on using the chat system set aside a minimum of 30 minutes before you receive a satisfactory answer to your direct question. Note;the chat will disconnect if sitting idle for more than 2 minutes so make sure every 2 minutes you send a message in the chat session otherwise you have to start over. Once 2025 college football and NFL has started app is very slow and glitchy probably from the increased traffic it is very frustrating when trying to place wagers. Missing games / matches from the board when they are posted at any other sports book. Seems like they try to limit their liability in any cases where the player may have a slight advantage, instead of prioritizing customer relations. In addition, they are very fast to remove any posted lines that are being hit by betters. Their selection of prop bets is one of the worst in the market very limited selections. In general their lines are higher than other sports books. I could really go on with many more negatives but I don't want to seem like a hard rock basher. In summary, if/when another sports book becomes available in Florida I will be deleting the hard Rock that app! There are several better sportsbooks out there to use.

I seen the promo for hardrock bet 5$ and if your bet wins you get 150.000 in bonus bets. Well I signed up deposited 10$ it’s the minimum deposit. Made two bets 5$ each at the same time. They settled at the same time. One bet loss one bet won, that’s great right bonus bets are won. No, nope even though my bets settled at the same time Hardrock took my loss bet and counted it as my first bet and took my bonus funds. Nowhere do I remember in the terms saying your first cash bet. It says bet 5$ and win!! Pathetic Hardrock do better!

Too many restrictions with trying to apply a profit boost to a parlay. Also the selection of parlays to play for all sports isn’t good and the payouts are poor also. The 150$ in bonus bets is smoking mirrors you don’t find out that u have to use it up in a week and the bets are by $25 increments only until after you win your $5 bet. Fan duel is way better with being able to use profit boost and only requiring a 5$ minimum bet instead of 10$ their parlay selections are a lot better.

Withdraws canceled with no input whatsoever. Refused to address or discuss the issue. They enter and exit chat to reset any customer service progress. "I AM PREPARING A REPORT WITH THE FLORIDA GAMING CONTROL COMMISSION." Immediately responded, withdraw confirmed and executed. You're welcome.

I recommend that you never bet on this app, THEY ARE THIEVES, and do not try to ask support for help or claim anything from them since they will never solve your problem, they make fun of you leaving you talking alone in the chat, they never solve your problem, ATTENTION with transactions since they will always discount you more than you deposit and if you claim to your bank or the platform through which you deposit the money there if you can get your refund but the bad thing about this is that later these THIEVES will withdraw it from your funds of the Hard Rock Bet account, and you already know what happens with the support, do not waste your time and do not fall into the clutches of these THIEVES

Jimbo, at Hard Rock was extremely understanding and easy to speak to. I made the error and I did not read all of the disclaimers and he still awarded me a goodwill bonus bet. Great customer service. With all of the available options these days, that is how you keep customers. Great job Jimbo, and Hard Rock!

The worst. I opened my account and made a deposit. One day after that they suspended it and wanted more verification. My passport . I decided to not do that and asked for my initial deposit back. They said they could not to that. So I can’t log in to get my money back due to it being suspended. I would say this is on the edge of criminal. I tried several times to work this out but all I get from their AI generated customer service is that we understand your frustration and we will get back to you. We need another sports book here in Florida. Hard rock is the worst.