HarbortouchHarbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.
Harbortouch (harbortouch.com) has 179 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Administration & Services · Horsham, Pennsylvania
Excellent
Administration & Services · Philadelphia, Pennsylvania
Excellent
Administration & Services · Kingston, Pennsylvania
Excellent
Administration & Services · Newtown Square, Pennsylvania
Excellent
179 approved reviews, newest moderated first
Charles
Over all I like HT but there issues with speed and system freezes. But tech is always available to help, so I would have to recommend. Need to work on the remote reporting aspect of the system as many of us work off sight.
Doug
I tried to enroll in the new harbortouch online and it did not work, I have called for help and am still waiting on hold! How about transferring the Ids and passwords to the new site?? Oh that would be too easy...
Joey
We are in the restaurant industry. Extensive programming for our menu. 85% of business is Credit Card. We are very high volume. We have had a lot of issues with disappearing checks and no resolution as to why. Wait times are long for assistance.
Patti
I have had to call a couple times for direction and been very pleased on how the operators have handled my questions.. Very pleased customer
Chris E.
All in all I think Harbortouch is a good product. Being a restaurant POS I think it important that you adequately staff your night and weekend support crew. The only thing worse than a system failure, is losing the manager from the floor during system failure because they are stuck on perma-hold with the POS company. Unfortunately this has happened to us on several occasions. It is the number 1 complaint from managers and needs to be addressed. To stay competitive you need good program writers who can write software to address specific needs. Lighthouse needs to work efficiently. We have had several occasions where something seems to just disappear and nobody can really understand what happened and we have not been able to with 100% confidence get resolution.
JAMES W.
I like the system but I wish some of the reports were available in the back of the house. There is sometimes trouble logging in at the back of the house and "the brain" to pull reports as well. All in all a good system.
Kris
We have great service every time we reach out to Harbortouch. Thank you. Keep up the great work and attitude.
Ariya B.
I signed up with HarborTouch a couple of years ago into a 5 year contract. Being that this was my first POS system for my business, I thought a longer term meant that I was signing a lease with a very reputable company. I really thought wrong! First off, the system I was given was outdated to begin with, as I learned over one of many calls to support. We had issues for over 1 year, I was calling Harbortouch every day at one point. But, the technical support always found the issue seemed to be "internet issues" on my end. The system would freeze, lose connection to the brain multiple times throughout the day, our data only synced to Lighthouse daily if I was lucky, along with various other issues. And when my company's data was in Lighthouse, it was very very very slow. Running a single report could take 5 mins alone. When it did work, this system was great, but that was only 5% of the time. Never once did they send support to our location, never once did they replace the system or even try to make it better for us. Instead, we were always told to reboot.. which we all know that this action only temporarily fixes the problem. I finally got smart and found a new POS company, Clover. They are amazing, I have never had an "internet" issue with the Clover system. No issues at all! Yet, Harbortouch always claimed it was our fault. When Harbortouch matures as a point of sales company, they should go study what Clover did. Customer service does not have an internal review division to look at extreme cases like mine. I shouldn't have to pay an outrageous termination fee (which is the lease fee per system, for the number of months left in your lease). For me, this is going to cost me $5000. Lesson learned! I shouldn't have to pay when this is not my fault. My business simply cannot run on a faulty system. This is the core point of my business. I would not have looked for a new POS company if Harbortouch provided a good, reliable system as they advertise. Slowly, they will lose all their customers if they don't change this. A summary of all my issues: -Freezing screen -Losing connection to internet -Lighthouse doesn't sync or has your data online when needed -System is slow -System I got was outdated -Didn't support EMV on time -No customer service department review Harbortouch is unacceptable. Be smart and find a different company. Don't waste your precious time having to talk to Harbortouch when you could be spending your time growing your business.