Harbor Freight ToolsReviews of harborfreight.com

I bought a tarp from HF that failed. The manufacturing was bad. I contacted HF and they appropriately investigated it. They saw that their product was indeed sub-standard and that it had really caused me substantial harm. They repaid me for the tarp and then paid for the monetary damages I suffered. I never once threatened them or took legal actions. They just did it out of realistic fairness. I am quite impressed with their policy to listen to the customer and make appropriate changes. And NO I am not paid by HF nor an employee. They did right by me.

Power outage in area that also effected the Westland store. Staff opened the doors and worked with strap on headlamps to meeting customers needs during this emergency. Naturally their primary sales were generators. Staff remained friendly and helpful for what was no doubt a very long day.

Bought a generator and it’s a great unit!

I personally have never had an issue with any purchase from Harbor Freight. I have purchased 2 Bauer impact drills, 3 gallon wet/dry vac, and various other impact bits, with any store or manufacturer, do diligence is a must before making a purchase

The Tools I purchase have always been satisfactory for home use. Store # 00717 in Brockport, NY is always clean, fronted, and the staff is attentive. Special recognition to Riesen, who gave top shelf customer service and also made sure I had a card and was part of the loyalty program. Garret was also phenomenal bringing heavy freight right out to my van. Great job!

The Riverhead Harbor freight Tools store is great, the staff friendly and cordial here!

They were super today nice and courteous, friendly and helpful

This is long past over due. Wayne the store manager out of Pocatello, ID has gone far and beyond your better than average employee. Even when, items are hard to get, i.e. the lithium ion battery for the grass trimmer, he loans his own out to help me in a bind. He's taken calls and texts late at night, when I'm frustrated with some of the quality of the tools. You can't ask for a better person. Wayne is the reason I shop at harbor freight, not the because of the product or price. It's the service he provides.