Harbor Freight ToolsReviews of harborfreight.com

On July 6, 2026 I received an email from Harbor Freight Tools stating “we’ve got BRAND NEW Coupons just for you.” After reviewing the sale, I decided to go in and buy a few things I both need and didn’t need but because of the sale I would purchase for future use. I went to the store located at 6508 Skillman St in Dallas, TX. When checking out, I was asked for my phone number which is in the system. I told the sales associate I had received the coupon email and there were several items I appreciated being on sale. He acknowledged the coupon sale was a good opportunity to save money and proceeded to ring up my purchases. I thought the total was a bit high but I did buy a few items that were not on sale. However, when I got home and looked at the sales receipt, I discovered NONE of the sale items were reduced. I called the store and actually spoke to the associate who checked me out. When I explained the reason for the call and that I was disappointed about being overcharged, he said he was sorry but he had to see the coupons in order to apply the discount. HE NEVER ASKED FOR THE COUPONS!!!!!!!!! He said “my bad” and accepted FULL responsibility along with an apology for messing up. I told him I would be returning all items and he said that was fine…. After thinking about the overcharge vs the time (I live across town) and price of gas to return the items, I have opted to just stop patronizing Harbor Freight and take my business elsewhere. So if you go into ANY Harbor Freight due to an email advertising a sale, BUYER BEWARE and check your receipt before leaving. And to Home Depot and Lowes, thank you for the proper training you give your employees, never have had an issue like this with either of them. Harbor Freight should take some of your training classes…..

Worst experience ever, product was missing a part and all I was offered was a refund no exchange. I'm disabled and it cost me $40 in gas and 8 hours of my time to buy and then return the item. I'll never step foot in their store again.

Well, you advertise sales like 15% of this 4 th of July weekend. The cashier used to have a printed coupon by the register to make sure that you get the discount. Well no more, that are ruthless. Yeah it says discount with a coupon. Just go back to helping the customers with the discount. That’s all we ask

Yesterday I bought a small tool for $3.97 from Harbor Freight. Today I tried to return it and I had the receipt. Staff wanted my name, phone number, address, and my driver's license to scan into their computer. They said they could not refund me without all that information. I told them to throw the tool in the trash and that I will never shop there again, and that their behavior is privacy invasion. Yesterday was my first (and now last) time shopping there. Where does it state the "policy" clearly and boldly so that prospective customers can see it before deciding to buy anything? I saw no signs, and if it is only written in tiny print on the receipts after the purchase is made then they are not allowing informed consent. Had I known how invasive Harbor Freight is I would not have bought anything. they have no ethical or moral right to violate people's privacy, and I think that their excuse of "fraud prevention" is BS used to gather people's private information.

I waited for a couple of months for the rock tumbler coupon. It just came out and there are no rock tumblers in any of the many stores in the Phoenix metro area. I guess it's just a dishonest bait and switch rip off. If they had any integrity they would offer rain checks. POS chain just trying to rip off their customers. Very dishonest, don't count on them to have the items they put on sale.

Doesn’t take down expired job posting or is posting fake jobs and when you go to the link for the application on their own site it says the jobs been filled. That’s foul. Def won’t apply to another post I see by them.

Bought a generator from them and it didn’t work straight out of the box. I called them immediately and they said to return it. When I went to the store they are trying to charge me a 20% restocking fee. They don’t have another generator to replace it with. So now I am out of 100 because they sold me defective merchandise

I bought a generator for 540 bucks the one I picked out had wheels on it and there was only one price for it after I paid for it they gave me one without wheels and tried to change me 40 bucks for the wheel then I tried to return it and they said I would have to pay 20 percent to return it and that would be 106 they are thieves and liars I will never go back there again