Harbor Freight ToolsReviews of harborfreight.com

Bought tools, and some rope lights for my walkway. Everything was fine (pretty fair quality for the low price) except I waited a month for my rope lights which never showed and had no way to check on their status which really concerned me from the start. I contacted Cust service, I was replied to quickly in 2 days, that the item was back-ordered and it may take a while to come in, I said ok i'll wait. A pet peeve of mine is online stores selling items that aren't physically in stock, but I wanted to be reasonable as it's already paid for. Another month went by and I finally decided to cancel the order so wrote again. I received a reply that the item was out of stock and that it would not be in stock again. Well ok, but why on earth have I been waiting for two months? And why did I have to write them to find out both times what was going on? I really believe they failed me as a customer three times here: Selling an item they didn't have, not informing me that it would be delayed, then not bothering to tell me it wouldn't come at all. And it is unfortunate because the actual physical stores are wonderful, the employees are great, helpful, friendly, always ready to help you with your tool choice. And I don't want the large volume of negative reviews for their online stores to reflect on the brick and mortar businesses

most items are for single use only. wouldn't dream of buying these tools for any longevity. unless you use the crap out of it and dont care to has a third of a life like a Honda generator RIP off. or you always lose a 8mm wrench, just buy ten of em and you good to go for a while but mostly junk, like the modern american prefab house that stills manages to be uneven without settling.

I purchase alot of tool at harbor freight, I'm a 30year +Body man and have an Auto Detailing business as well. I'm glad to have a harbor freight store close (1hour) for convenience and great prices on fairly decent quality tools. BUT..... I have never in my life seen this level of bad customer service. If someone in your line has a return or some issue, you could be the next in line and still wait 30min to be waited on. They provide no customer service desk to handle issues away from the check out line. And the cashier have to answer phones while trying to handle everything else. I'm at the store sometimes twice a week and I have been the only one at the check out line and still wait way to long. I am very unhappy and unsatisfied with the poor management policies

I assigned 2 stars because of the prices being in general good. I took away 3 stars because of how terrible their customer service is. I ordered a motorcycle jack online since i wanted to do some maintenance work on my bike prior to a scheduled road trip. It took a few days for me to receive a notice it was shipped out. When the jack did not arrive almost 2 weeks later, I followed the tracking link and found out it was marked as damaged. Nobody contacted me to notify me there is a delay in delivery. So, I contacted them and I was told that they can ship a good jack out a.s.a.p. Are you kidding me? 2 weeks later you will ship a jack out and not notify me or make a good will gesture? So I cancelled the order. It took them another few days to issue a refund for a product I never had a chance to get on time. This is terrible customer service. Being an Inside Track Club member I ask myself if i did not make a mistake.