Harbor Freight ToolsReviews of harborfreight.com

I will never buy anything from this place again if you purchase any electronic and it never worked out if the box they won’t accept it back I waisted $79 on a heat gun that never worked. This company should be shut down it’s just a big scam

The employees was not informed and were rude.

Ordered online because there isn't a store within driving distance, so my experience will only deal with their e-commerce side of things. Paid for 2 simple LED bulbs and took normal shipping. Said 5-7 days, that's fine I wasn't in a rush. Harbor Freight simply slapped a sticker on the existing box and mailed it, presumably to cut down on shipping costs. Tracking a shipment on their site is painfully ineffective. After 10 days I eventually pulled the shipping # from an email and checked w FedEx. All FedEx listed was that both items had a shipping exception. I thought, I'll wait a few days and see how their customer support team reacts. So I waited 4-5 days and it was still radio silence. Maybe we've all gotten spoiled with how Amazon does online business but seriously you could build in something to your system that alerts you when somethings wrong, and even *gasp* automate those messages to a customer. I contacted support and it took them 24 hours to reply to email. They offered a couple options but weren't apologetic or genuinely concerned. HF shipped 2 new LED bulbs and wouldn't ya know, 1 more of them broke in transit! Of the 4 separate boxes they sent, only 1 arrived safely due to a complete disregard for how you should mail fragile items. So guess what, I messaged them again this time asking for a refund. Took 24 hours to reply and got the same generic reply, completely devoid of any sympathy or concern. Yes they're refunding the item that never arrived. It took about 30 days to get 1 working LED bulb to our home. No they don't give a dang about you or care about general impressions. You don't have to be Amazon but my gosh take some lessons.

Gas can broke apart and fell into John Deere riding mower’s gas tank (12 hours on unit). Had to have gas tank removed and debris cleaned out. HF lied about complaint and only offered to reimburse 1/2 the total repair bill. STAY AWAY!

I recently made an in-store purchase at harbor freight. this morning I received "thank you" email from them asking to fill out a survey and enter for a free gift. Moments after the survey said credit card denied I received a text from my credit card company that stated a suspected fraudulent charge was denied at BALLIN DAYS.

Guaranteed generator kept cutting off...he said IT was guaranteed well iT kept cutting off so Took The Thing back..he charged almost $100. restocking fee fee. Rip off do not do business. This place is out for money only not to salsify customers' ....do not buy from Them. money is Tight these people do not care.

They sell small water pumps for ponds that have a posted water pressure rating on the package, it shows a height and expected flow at each distance in height from the pump to opening. The pumps are no where near the rating and cannot be used as they are said. I made the mistake of buying one and testing it and found it was inferior to the one I wanted to replace. But I went to return it and get a bigger one but I forgot to bring it with me and just bought the bigger pump for twice the price. Now I had around $50 tied up in pumps but wasn't that concerned expecting to return them if the bigger one couldn't do the task. Of course it wasnt any better than the smaller one and I returned them both only to find that they will charge you for their lies they post as false specs to get you to buy it in the first place! 20% or ⅕th of the sale as a restocking fee! Meaning I lost $10 for shopping at a store I honestly knew would not be able to match the quality of even the cheapest made pumps sold on Temu or aliexpress that cost half as much as HF! I know this because I have ordered pumps from them before and one I got was so much better than what HF sells that at the price I paid at Temu ($16 shipped to my home in 10 days) I would have to pay over $50 (or more since thats the next step up from the $26 one I had) to get the same output but the thing is the temu pump has lasted 2 years and still going strong dispite running low on water for hours at a time in 120+ heat in AZ running in an evap cooler 10+ hours a day for our long summers of 4 or 5 months. I have 2 coolers and the original pump started making a bit louder sound and wanted to have a ready replacement just incase. It still outperformed the brand new HF crap, especially after I removed it and took a closer look at the calcium build up inside the case. A quick cleaning and the noise stopped. I still would have kept a new one if I got it for the same price as my last one, but even at nearly twice the price it couldnt pump enough water to be effective! There should be a law that stops crooked rip off stores from selling junk and charging for returns. That has to be illegal, im going to write my senator about HFs scamming ways and see what they think. Its obvious that they do this simply due to the large amount of unhappy buyers who constantly return stuff based on false advertising. Maybe they need to stop lying about their tools or charge much less so its not a big deal if it doesnt work but when theyre basically unable to meet the lowest quality standards set by apps like AE and Temu and charge 2 times as much plus rip you off on returns one can only hope to see HF go out of business now that they are so easily replaced by an app with cheaper prices, bigger selection,better quality and much better service, you'd think they'd see this and be more careful to try and keep the few buyers they have? I know i would be worried if it was my business or store, maybe they have no idea whats going on in the world right now as far as mail ordering goes?

I had bought a multifunction ladder a couple months ago from their Elk Grove CA store when it was on sale. Today the first time I opened to use and I saw paint drips, dirty lubricant and scratches all over the ladder. Really Harbor Freight, for your customer’s safety, you should not sell the used or return items as new one without inspection and warning, etc. Now it’s too late to return. I am really disappointed.