Harbor Freight ToolsReviews of harborfreight.com

My order has been sitting in their warehouse for 3 weeks. They flat out lied to me today saying it has already shipped. I knew this was false. I called the carrier and was told flat out by the carrier. Harbor Freight is lying to you. We have no record of your order because we have not picked it up. They made me waste an hour on the phone with continued lies that have already been proven false. The refuse to help and are holding $1000 hostage. I will never risk spending money here again. Their service is horrible. They lie with a smile knowing they are lying. This is unbelievable.

Give them a coupon for a $6.99 to $4.99 extension cord. They tell me K have to go back in. It costs more to go back. So much for my Premium Membership 🖕

I went to harbor freight in Duncanville,Tx 303 W. Camp Wisdom Road and the lady was named Aliyah she was totally rude. I did a return for an item that I purchased over the weekend and she had a BADD attitude, she refunded my money and sat it on the counter so I can count it myself. I was still nice and I said thank you, she didn’t respond back so I said it again and told her to have a nice day nicely because I sense the attitude. She just said likewise. Poor customer service 🤷🏾‍♂️. Harbor freight is a great place to shop because I’m an independent contractor and I have been going here for 10 years now but, the customer service from the young upcoming people is sad. It was 10 a.m and it makes any sense for you to represent your company or yourself in this manner. I will just pay a little more and just go back to Home Depot. Thanks Aliyah for ruining a good day and a relationship with a great business.

Today I called the harbor freight in Crossville Tn. I asked the girl if they had any triball trailer hitches. She wanted me to give her the scew number. I told here I was more then 36 miles away and wanted to make sure she had it before I drive 72 miles round trip. She refused to go and see if she had any in the store. I said to her " So you are refusing to do your job"? At that point I decided to just hang up the phone because this conversation was going no where. So from now on I WILL REFUSE TO DEAL WITH ANY HARBOR FREIGHT STORE AND I WILL TELL EVERYONE I KNOW NOT TO DO BUSINESS THERE AS WELL

I went into the Newcastle Indiana week of grand opening. I purchased a drywall screw gun from harbor freight for around $50. I used it for about 8 hours and it quit working. I took it back to the store to replace or return. They did not have anything else besides that gun brand so I chose to re-turn it. They charged me a $10 restocking fee for an item that is broken. Does that make sense? when I spoke folk with the store manager He informed me that Harbor freight feels like customers buy items and then return them using harbor freight as a rental business. That's plain face calling me a thief. I make approximately $50 an hour it took me an hour to get through that process to be charged additional $10. I lost $60 for an item that cost 50 now why would I Spend my time so foolishly? I made a complaint to customer service immediately and they said they were sending me a $10 gift card. I did not receive it. I've made two other complaints that have nothing but a generic response. At this point the $10 gift card gift card will not work. I am very disappointed in harbor freight. One because I was happy they came to my town because I visit stores like theirs daily, Secondly, to be called a thief by somebody who stole money from me is ridiculous

I drove from Woodinville to Howe 99 Seattle store to buy a Centech power pack that was on sale for $49.99. Pulled an identical looking box off the shelf. Manager said wrong model tried to ring up a 69.99 model. I asked him to check and find a 44.99 model. He was very rude and refused to look. Lots of people watching and very embarrassing for me. I tried the Bellevue store. Totally different experience! Very helpful, spent time looking, found a $44.99 model in store room for me then helped me find some saw blades, trailer hitch etc. Even though it’s closer I’ll never go to the hiwy 99 store again! Robert Holmes

Order date 1/19/24. Expected delivery 3/1/24. It was supposed to go via USPS and everything online says it di. But the delivery information link sent me to a cheap-o FedEx service. Everything will arrive way too late for my project. And after they make the mistake, I'm the one who has to call back after delivery to fix it.

Don't ever order something you want and pay for it. I ordered a tool cabinet, was told it would be about a week and I would get an email when it came. Almost 3 weeks later called to ask whether it was in, since I had not heard from the company. I asked for a refund of the purchase and was told no, once a purchase is made the can be no refund until it comes in, that's our policy, and it its on the receipt, and that is true, I checked. On the sales slip: *PLEASE NOTE: Orders can only be cancelled or changed after they arrive at the pickup store.* That seems to be true immediately after you place the order and have paid for it. Now it is more than 7 weeks and the order has not arrived, with no refund in sight.