Harbor Freight ToolsReviews of harborfreight.com

Bought a 20 Gallon Oil tank at the Bristol location in CT. When I brought it home and put the wheels together. I noticed that the tank leans to one side. It rolls unevenly on the floor. Very dangerous once it becomes full of oil. It can tip over, hurt someone and cause a mess. The store will not work with customer to give a discounted rate for the annoyance. I called the customer number and spoke to Olivia at customer service. She stated to fill out an online warranty claim form to get my money refunded since the store won't take it back because it's in the pumps and sprayers category. I filled out the form. I received an email days later that my claim is denied. Harbor freight has the worst customer service that I've ever dealt with.

Long line while the register was completely tied up with a customer problem. All other 3 registers were closed. 3 employees standing around and doing nothing. Manager walked out and ignored the long line. When I spoke aloud so all the customers could hear me complaining about the long wait time and why don't they open another register ... a security guard came over and stood 10 feet away watching me. I spoke very polite and asked a question that all the customers wanted to hear the answer to. The answer came from an assistant manager who asked me, sir, have you ever worked retail before? I am done with Harbor Freight..... cheap prices yes, but also extremely cheap customer service that Security is ready to defend!!! Tucson Arizona on Valencia Drive.

False advertising and straight up lying. The big ad for this weekend was 15% off any item in store or online with NO EXCLUSIONS in big red letters. In reality, once you bring up the actual coupon, there are several exclusions including already discounted items or anything that is reduced due to being in their little club. This is Trump style deception, which doesn't surprise me. I get the feeling from talking to store employees that the whole organization is based on lies. It's bad enough that the support so much overseas manufacturing, but then to lie to both customers and employees and then telling employees to perpetuate the lies is just scum. This deception can not go unchecked.

They sell you trash them refuse to refund you. It's the only way they can sell garbage that even the Chinese reject. When you try to return the trash they refuse you and call you a thief. I will stick to Amazon from now on. No hassell and easy return. I was abused there today and vow to never return and to spread the word till the day I die

Wont replace any tools or batteries they advertise as if you can but theybfind ways to not replace their bad products.

Harbor Freight issued a recall on the safety guard for their 12 inch Chicago Electric miter saw. Without specific documentation they won't honor the recall. Who the heck keeps sales receipts for years? Offered no option to even purchase the right guard. Totally disappointed that they will leave my fingers at risk...

Customer service or appreciation does not exist. Twice this week I've been into the HF at Power and Hampton in Mesa, AZ. Twice I've asked Chadwick for help. Twice he's been surly and rude and unhelpful, as if my asking for help personally insulted him. If he hates people so much, perhaps he should get a job NOT working with customers.

Charged 20% restocking fee on an engine 4 days after the purchase. Beware HF can change policies and not inform you of the change. The website is not clear on the polices and refers you to an associate to tell you if it applies or not. Called customer service and they said the restocking fee applies to all returns regardless of what the website says. So the full refund policy under returns says 90 days full refund on returns if not satisfied is completely false and misleading.