Harbor Freight ToolsReviews of harborfreight.com

They are being nice and cooperative to me, answered every questions I asked. Good experience and will choose them again whenever needed.

In April I bought a #57365 2000lb Electric Utility Winch. The first time I used it, the winch jammed when the wire rope wrapped around outside the spindle and got caught between the spindle and the housing. I could not find any way to untangle it without totally dismantling the winch. So I took it back to the store. They refunded my money no questions asked. I then grabbed the bigger #61480 2500lb winch (looks the same, but has a radio transmitter- reciever-controller). It worked fine a three or four times but again the rope got caught between the spool and the housing. I untangled it again, and continued using it. After about two months the battery in the little radio transmitter key fob died. I replaced it and the winch worked one more time. When I tried to use it again the two CR2032 batteries had died. When I replaced them the transmitter would light up, but would NOT stay on. I went to the store to buy the 2000lb winch since it has a simple controller that utilizes switches instead of radios. I called customer service, after I described the issue they decided to send me a entire new winch. So now my problem is I have three winches and two controllers. But I don't trust the radio transmitter controllers, since the process of changing the may batteries may damage them.

I went in for some ratchet straps and found what I needed at a fair price.

Ive worked in maintenance for over 30 years.ive bought every type of high dollar hammer drills i mean all them.but the only one that stood the test of time.is the one I bought at harbor freight. And it only cost me like 60 bucks.ive had it every since and still do.way to go.a tool that actually works o I t its life.i love it and if I need another.i know were ill buy it.love that drill.the company has $600 dollar drills.ill take mine over all of them.thanks guys well done.

I have bought allot of tools from harbor freight both power tools and hand tools tarps car covers all were good and when my 3/8 to 1/4 adaptor keeps breaking they always replace it one power tool the switch was bad but i had no receipt and i just bought new one i recommend them tools lasted long enough

Okay. Could be better. One item was broken when arrived

I recently purchased an item that required me to put it together. As I neared completion, I realized that I was 8 nut and bolt combinations short. I went back to HF, told them of my problem, and the manager on duty immediately resolved the problem. I did not give 5 stars because some products are poorly made, and don’t hold up. But for the prices we should not expect the same level of quality as high end, professional level gear. For my purposes I am very well satisfied with the items I purchase at HF.

Cant beat their prices, end of story. But their shipping is super slow and customer support can modify your order AT ALL. I have never experienced that before. If you are willing to have patience and wait, I would recommend. Otherwise buy locally.