Harbor Freight ToolsReviews of harborfreight.com

My husband bought a hammer and it was in a package that was impossible to remove. We both tried to get it out of the package, and it took a good half hour to do so. We both have arthritis and after this ordeal we were in a great deal of pain. I was ready to take it back to the store and tell them to open the stupid thing! Why is it necessary to do this? I can understand trying to prevent shoplifting, but it could still be stolen in this cursed package! Even though it might cost more, we will be buying anything we need either at Lowe's or Ace Hardware. We've never had this problem there. It is beyond ridiculous.

I purchased a pressure washer product that didnt last 30-40 hrs run time. I tried replacing it after it stopped working. I returned to the store i purchased it from. Tgey didnt have another in stock so tgey said i was on my own to go track 1 down. Horrible customer service. So i said fine give me a refund. They took a restock fee of 80.00 even though i returned it within 30 days 22days to be exact. Then they black ball me into having it put back on my debit card when tgere policy says i can have it back in cash. Now i dont have the washer or the money. I cant do business and when i cslked to complain nobody gives a damn. Do not use harbor freight. Horrible policies and even worse customer service.

I purchased a jump starter battery charger online over the weekend. The website indicated that there was one in stock in the store near me. I called first thing this morning and was told that online orders have NOTHING to do with the store and I cannot cancel the online order unless it's within 3 hours of the online sale. NONE of this was communicated on their website. Another Harbor Freight scam. I am done with this store and advise that no one order from them online.

Joplin MO store I always stop by this store whenever we come to town. I cruise every isle, and stock up on supplies. But today, I bearly made it into the store and was struck by the loudest, most obnoxious music I'd ever heard. It was basically someone screaming as loud as they could to the worst banging of instruments I've ever heard. A clerk saw my face and asked to help. I just pointed up and said "this music is disgusting, I can hardly think." The clerk just smiled and said "I'm sorry, but corporate let's us play anything we want as long as it's public radio, so..." then he walked off. I tried, and made it another isle, then I realized...i can get all this stuff at home depot! So, just left my basket full of goodies and walked out. I felt better as soon as I got out of there. Don't know if this is what you wanted, but I will take my money somewhere they appreciate older citizens (with money to spend) by creating a comfortable shopping environment and have more considerate employees. Soo..good bye

I have called the 800-444-3353 customer support line twice and left two messages on their website regarding product support. It has been almost 4 weeks and I haven't received a phone call or email back regarding the item we purchased that doesn't work, right out of the package and the store won't return it. They said to contact the 800 number for support. Guess we will find other sources for our business purchases, if I'm not worth their time.

Esta tienda te estafan compre una máquina y salió defectuosa, no me reembolsaron mi dinero al 100% me robaron 63 dólares putas ratas 🐀 no vuelvo a esta tienda pago por mejor calidad en lowes y no me roban

Aggressive employees asking for personal information. Low quality tools without a real guarantee.

Harbor Freight has a policy that is designed to stop people from buying tools using them and then returning them. However for people that buy tools in an honest manner you fall victim to this policy if your not careful. I purchased 2 pumps in the Claremont NH store they warned me if the pumps were used and not defective they can not be returned. They opened the boxes to show me they are brand new in original packing. The pumps were not the correct ones for my use. THEY NEVER CAME OUT OF THE BOX I returned them to the Keene NH store and they charged me for the boxes being opened. $56 dollars because the other store opened the boxes. The manager said I can see they are brand new and never taken out of the boxes but TOO BAD the restocking fee applies. So they lost my business which the manager said he does not care. DONT BUY HERE they are worst retailer for customer service and peddle mostly low quality tools made in China.