Harbor Freight ToolsReviews of harborfreight.com

I've been customer purchasing from Harbor Freight for many years, but I refuse to buy anything else from them because of a hypocritical situation that occurred today. When I go there to browse or shop for a specific tool, they are always trying to get me to sign up for Inside Track Club Membership, which costs an extra $29.00 for one year, to get additional discounts on their products. This came after years and years of them soliciting me for my phone number and email address so that they can send me those discount coupons. Well, low and behold, I finally gave them my information in order to get the discount coupons emailed to me. But today, something really weird happened. I returned an unused and unopened item to one of their stores, and got a note from the cashier saying that they might not honor any more of my returns. He made sure that the note was read before he gave it to me. The reason he gave was that I have returned too many items within a certain timeframe, and this put out a red flag in their system. I feel like this was highly hypocritical because every time I purchase something there, the cashier always makes it a point to tell me that I can return it within 30 days for a full refund or exchange if it hasn't been used. My problem with this whole scenario is that I have never returned anything to Harbor Freight that I had already used. The only things I ever return are things that I haven't used and I always return them back in their original packaging with my original receipt. After getting that note today, it felt highly hyprocritical because I have never returned anything that they couldn't immediatley put back on the shelf and sell to another sucker. The note I was given reads as follows: "Dear Customer, This return has been approved, however, a warning code was returned, and future returns or exchanges may not be accepted. Your return acitivity report (RAR) may help you understand the reason for the decision. You can obtain a copy by visiting wwwtheretailequationcom If you prefer, a customer service agent can be reached at 1-866-585-6465 (Monday-Friday, 8am-5pm PST)." This is an insult and I hope someone from Harbor Freight reads this review. You people are hypocrites. You solicit sales telling customers that they can return the items, then when we do it, we get these insulting flags and notes from your system in front of other customers in your store. Quite frankly, I will never ever shop at Harbor Freight Tools again, and in these tough economic times, you really ought to be ashamed of allowing a policy such as this to insult loyal customers. I mean, how much can you really save by doing this? If your leadership is allowing this, you have poor leaders who obviously doesn't care about running customers away from a crowded and competitive tool marketplace. I'm sure I'm not the first person to receive a flag like this, and if you keep doing this, it will certainly drive customers away and put you out of business becasuse your tools are cheap and are of lower quality, anyway. The nerve of you to insult customers that bring back products unused, and threaten to not take future products back when they have not been used and if the customer has a receipt. Shame on you and I look forward to seeing you go out of business.

Extremely low quality tools Poor customer service. Stay clear of this business

John Szabo If you like buying mostly China made crap, then this is your place to support a Communist Party! Geuss what - 90% of what you buy in this joint is made in full or in part in China thanks to american greed!!!!!!

I’ve been a harbor freight tools customer for many years but a recent experience have changed my view. I purchased a pressure washer to use at a location 35 miles distance, When the unit was attached to water it had a internal leakage , rather than driving 70 Mile to replace the defective unit since my wife was coming to my location I had her to purchase another pressure washer at harbor freight for me and I could return the defective unit later. Two days later I did return the defective unit to the store for a refund . I was shocked that harbor freight wanted to charge ME 15% because they sold me a defective item—— This type of harbor freight attitude isn’t going to fly with customers———I bought the item in good faith and expected the selling merchant to respect its customers in good faith. This transaction is definitely going to affect my future business purchases.

I just needed a pack of blades for my utility knife and two different employees told me the wrong location and one guy working went to the wrong location with me and said they were not in stock. So I searched the store awhile and found them myself. Hire someone who wants to help and knows something please.

If you like buying mostly China made crap, then this is your place to support a Communist Party!

Bought a shop fan several months ago for a shop under construction. When construction was complete we opened the still unopened box to set up the fan. Upon removing all the parts we found there was no fan blade included with the fan. It had been some time since purchase so the store said tuff luck out of warranty. Customer service wasn't much better refusing to supply a replacement part or fan. Just an offer for a gift card for a future purchase. You should not have to open a box of something you purchase to insure all the parts are there to make the item operable. We did not need the item for several months why open it with the chance it may gat damaged or lose parts. You should be able to have confidence in a product you purchase that it is fit for use. You should have confidence that the business you purchase products from will do the right thing when there is a problem A missing part that makes the product completely unusable is hardly a product warranty issue but is an implied warranty of merchantability issue. I guess Harbor Freight could care less if products that leave their stores are not fit for their intended use. Once they have your money they hide behind their product warranty and tell you too bad. It's sad for such an inexpensive item they cant do the right thing and just replace the item. I will never have faith in their products or services again. Caveat Emptor !

I bought a $799 generator that was supposed to be $34 a month for 2 years. My first invoice was for $150 after going back and forth with harbor freight and synchrony back 5 months now its still not settled. The bank says they misled me and harbor freight says the bank is at fault. I don’t recommend anyone making a large purchase from them.