Harbor Freight ToolsReviews of harborfreight.com

No customer service and very little knowledge of the products (junk) they sell. More time is spent trying to sell you an extended warranty than anything else. They had no idea what simple product I was looking for.

I would NOT recommend Harbor Freight; this place really sucks now! Their customer service gets worse every year. I received their coupons yesterday and I drove to 2 different stores that didn’t have the item. When I finally arrived at a 3rd location, I realized what I saved on the item I spent in gas driving from store to store. Then to make it worse their customer service wouldn’t even allow me to purchase a 2nd set, even when I explained the 3rd location is 30m miles away and that I was buying for a friend and could confirm this…. They really suck now, it’s like they go out of their way NOT to make a sale. I’ve contacted their customer service office, which is completely useless, and that’s if you can even get anyone on the phone. They lost me as a customer, I will never shop at their stores again, it’s just not worth it. Even when they have a sale, their locations are always too far to drive from any area and their customer service is the worst! I have even made them aware, and they simply do not care…that’s usually the first sign a store is going downhill. This was the same behavior I saw in stores like Sears, right before they went out of business. Their website is lousy too, nothing ever works. So, in the end, if you need tools, stick to Depot or Lowes, but don’t ever waste your time with this place. If I had more space I could go on and on how lousy that place is, but I would just avoid it altogether!

I'm honestly upset, I bought a band saw from HF a few years ago, great saw. Over the last 12 months they changed the brand of band saw's they sell and stopped stocking the very specific blades for this saw. This is either a pitiful way of trying to get me to buy a new saw, or you just don't give a rats ass about your long term costumers-

If you choose to purchase machines, you had better check the box before leaving the store. I purchased a Bauer orbital edge/spindle sander and had no need for the spindle for a few months. Then I went to set it up and the backing plates were missing! Store manager said i need receipt or pay $40 to replace! BS, It wasn't my fault the parts were missing! Never going there ever again. NO SUPPORT ON THIER OWN PRODUCTS! I even tried to order on line, nope, no parts available! HARBOR FREIGHT SUCKS!!!!!!

I will no longer be purchasing items from Harbor Freight after my last payment on my credit card. Synchrony Bank is the worst! They are not even accredited by the BBB. Absolute worst credit card experience I have ever had.

I purchased a PITTSBURGH Gear Oil and Fluid Pump for about $16.00. It did not fit the gear oil container that I received later that week. I took the pump back to Harbor Frieght to exchange it or get a refund. Of course they asked for my receipt, I didn’t have it but showed them my credit card statement showing the purchase. They stated without a receipt they won’t do anything. I’ll NEVER go to another Harbor Freight again over a $16.00 item. Petty.

Shopping the store with family and went to look at an angle grinder on sale. As I pulled it off the shelf down low, the box was opened and everything fell out onto the ground. Despite it not being my fault it fell to the ground, I picked everything back up and set it on the shelf so that it was obvious the box was opened. I grabbed a brand new one and took a look at it to decide if I wanted to purchase and then to find out what accessories I needed to go with it. When we got to the checkout, the store manager or that is what her tag said was behind the cashier and said to give us the one we opened and had taped it up. When we explained that it was opened and fell out and she was lucky we even picked it up, she rolled her eyes and said sure. They kept everything we had gone there to buy and lost out on the 1800 generator I was going to buy this weekend. Go look at the cameras and verify your facts before you accuse a customer of something! Will never buy from Harbor Freight unless that person is fired!

Baught a welder for a project car. Had a year in the box. Opened it to try and use it and the is crap. The shilding gas line in the machine is not working. Called the no support and got just that no support. I have bought about 12,000.00 in the past year there and will never step inside a harbor freight again. Since I have a boat anchor now, I will tear it apart and fix it myself. Have bought tools that had parts stolen from them and was told tough luck.