happytiles.comReviews of happytiles.com

I ordered 8 pictures for 75 dollars plus tax. They arrived on time. All were somewhat damaged with the edges peeling up. I was contacted by customer service in a reasonable amount of time. After I sent photos of the problem they said they would replace them. The new tiles arrived within a week. They sent 7, two of them were duplicates. So really it was six. There was no adhesive, so they couldn’t be hung. They said they would send two more if I would go in and place another order and upload more pictures. They also said they would send adhesives so I can hang them. It’s been 5 weeks since my original order and I have zero hangeable pictures. I will need to place another order for the missing ones at no charge and wait god knows how long until they get around to sending the adhesive so I can hang them. I sent an email two days ago saying I was unhappy about the order and they replied that I should have placed the order for the two free ones and said nothing about the adhesive. I feel like Ive done enough work and enough emailing. I haven’t placed the new order because I am thinking about calling the credit card company at this point and sending the messed up stuff back to them. Why can’t they just send what I ordered? They have the pictures I uploaded. ———-Update——- After being upset for a week I decided to try a third time. I uploaded two new pictures to have made in to tiles as Happytiles suggested. Now I’m just waiting to see if they send them and get it right. I’m hoping third times the charm. After not hearing back I sent the following last attempt email. I sent an email Monday night, Tuesday night, and now Wednesday night and have not heard back. The promo code you gave me did not work for me. You previously asked me to send you two pictures to satisfy the order. I have done that. I am making a good faith effort to clear this up. At least please respond with the status of my order and account. The mistakes and lack of service has been astounding. This back and forth for weeks is ridiculous considering we are talking about 8 pictures. Please follow through with your promises. After all this time and effort I may end up with 8 pictures I can gift to my mother. Isn’t that incredible? I would think after all this Happytiles would be responding quickly and offering something to make up for the phenomenal inconvenience. Conversely I’m still fighting just to get the 8 tiles I paid for nearly two months ago.

The tiles have good photos. But it is very misleading that they will stay on the wall or you can move them. I cleaned the wall as instructed. Got up in the AM an they were all on the floor.. I would not use this company again.

I have sent emails to customer service for the past 5 days trying to track my Order. Even with my order number submitted as ask for I have received no response from them but to say it might take up to 48 hours to Respond. Still waiting!

Horrible service. I usually use Mixtiles and allowed my self to support this company and still no tiles. I ordered on March 14 and not the 12th as recently stated from Mixtiles and this company. Guess what? I got my Mixtiles and still no delivery from these people. BUYER BE WARE. IM NEVER USING THEM AGAIN. AND IM LOOKING TO SUE FOR EMOTIONAL DAMAGE 💔 They responded only after I wrote this review. Yet I place 2 request for a call on their site and NO ONE RESPONDED. To be told " it's a process, 8 days turn around. Doesn't change the hurt this caused. Tomato, tomato. It still didn't give my family the treasured photos of my dad who passed away this month. I will be unable to give them out today at the funeral. So it is what it is.

DO NOT ORDER from this company. The tiles are of terrible quality. I received tiles with crumpled, poor quality paper essentially pasted on poor quality spongy boards.

Extremely poor quality product. Upon reaching the customer service, they just keep asking whether the product was damaged and if I could share photos or videos. I ordered frameless tiles and they are nothing but photo pasted on a poor quality sponge. What a waste.

This company should be ashamed of its business practices!! 1. I ordered 12 tiles for $108. They arrived damaged due to the fact that they placed the prints in the box, for shipping, while the ink on the prints was still wet! Ink from many of the prints bled on the wax paper that separated the prints. 2. Customer service for this company is a joke. No phone number to call. Your only option is to email them and it took me weeks to exchange just a couple of emails with them back and forth. 3. I was clear I wanted a refund because they provided me with a damaged product from the beginning. When my refund finally arrived weeks later, it was for only $54. They charged me a 50% restocking fee. Why should I be charged a restocking fee when you delivered a damaged product? This is the first company that I have ever seen that thinks it’s appropriate not to stand behind their work when THEY make a mistake. 4. I’m sure they will respond to this review with some lame response saying that I should reach out to their customer service department because they would love to help. That is completely disingenuous. 5. Please learn from my mistake. I ordered from this company, originally, thinking they were a subsidiary of mix-tiles. I learned the hard way they are not. Mixtiles is a quality company that produces a quality product.

I would have given a 0 if it was an option. I had 12 tiles of nature pictures, the tiles came with only the center of each picture printed, half of each picture was cropped. I contacted customer service hoping to have a replacement with better prints sent to me. They told me they don't see anything wrong with the tiles. I had sent them my original pictures to compare with the tiles. The customer service told me to ship the tiles back for a refund, shipping back would have costed me 30-40 dollars plus my time. I am so disappointed, wasted al my time on printing and waiting for these tiles and ended up trashing them and have my $70 wasted. Edit - I couldn’t reply to Happy tiles response, decided to add to my comment. Happy tiles never tried to correct or accepted their mistake on my order, they can’t accept that the fault is in the system. They think it is my fault, my suggestion was for them to login as a customer and test the process to know what is wrong, but I guess that is too much work. I trashed the tiles and that is exactly what they were worth. However, happy tiles asked me to take my review back. My response to them was to better your system and service to have better reviews. This site isn’t only low quality product, but it is also low quality service. It is a complete waste of time.