Geoff
My reason for the inquiry was that…
My reason for the inquiry was that subscribers could not make any changes upon notification of an order being in the processing phase. I was advised that subscribers cannot make changes once the subscription enters the processing phase. Changes have to be made at least three days before the processing phase. One would think subscribers would be notified prior to this phase so they could make changes. My recommendation is that the notifications be programmed to notify subscribers five days before entering the programming phase with a memo to subscribers that they have 48 hours to make any changes!
Response from Happy HeadApr 10, 2025
Hi Geoff! We completely understand your frustration in not receiving proper notification before your order is processed, and we are actively working on rolling out renewal reminders several days before an order processes in order to give you time to make any adjustments! We want to make sure that your subscription works for you and your lifestyle! Thank you again for your feedback and happy growing!