Sebs S.
Cancellations = Bad Business practice 101
I’m sorry I would give them a better rating, but I had to cancel my product and when I saw their cancellation practices. Basically you have to speak to a chat bot answer six questions, then confirm you wanna cancel three times, then it gives you a phone number that you have to call and after you call the number and the person confirms that they’re gonna send you a cancellation confirmation, they then send you an email that is not an actual confirmation of cancellation but a deceptive email that says that basically they’re ready to give you a discount but you have to respond to that email again to actually confirm your cancellation. The way it’s all done is to make it as hard as possible to cancel and it ultimately in the final step to trick you, so they might extract more money from you. It’s bad business practice 101.
Response from Happy HeadJun 10, 2025
Hi Sebs, Thank you for taking the time to share your experience — we genuinely appreciate your feedback. We’re truly sorry to hear that the cancellation process felt frustrating. Our intention is never to make things difficult, but rather to ensure clarity and security for our customers throughout every step. That said, we recognize that this process didn’t meet your expectations, and we appreciate you bringing it to our attention so we can continue to improve. At Happy Head, we offer a wide range of products and subscription options designed to suit individual needs. Unlike many providers, our treatments are highly customizable — working directly with your dedicated Happy Head dermatologist, you can tailor your prescription to align more closely with your goals and preferences. We’d love the opportunity to explore those options with you if you're open to it, which is why we ask you to give us a call to further discuss options. In the meantime, if there’s anything we can do to assist you further — whether it’s confirming your cancellation, answering any questions, or helping you find a better fit — please don’t hesitate to reach out. We’re here to help!