Damir
A great promise fell short
A great promise. I used an alternative product (topical hair application plus propecia) which actually worked great. But I wanted to switch to their pill formula as it was easier to use... well... soon after I switched to the pill form my hair started falling out... I kept with the pill as it has the grace period before it starts. So here is what happens next. First the bottles keep coming every three weeks... charge every time. Once I realized I had enough extra pills I reached out to them and they had me adjust the delivery schedule 🙄. Why was it set up for 3 weeks no one knows. I keep with the pills, the hair continues to fall out... finally I decided to cancel the subscription- well, no luck here with. I attempted to cancel three times (when I said that to the customer support, they asked for screen shots of my cancellation attempts - darn, I should have taken the shots... I finally canceled with a live person - only to realize they charged me the subscription for the next month. And in order to get the reimbursement... I had to shop it back to them... so, not a good product but ... the way the company is run particularly as they claim customer satisfaction is an absolute disaster... I don't usually write reviews but my experience was a negative one, in every possible way.
Response from Happy HeadJun 18, 2025
Hi Damir, Thank you for sharing your feedback. We’re very sorry to hear that your experience with both the product and our service did not meet expectations. We understand how frustrating it can be when a treatment doesn’t deliver the results you hoped for, and we regret any inconvenience caused by the subscription and cancellation process. At Happy Head, we’re a subscription-based service because consistency is key when treating hair loss. By default, our shipments are scheduled every 25 days to ensure a continuous supply — each bottle is designed to last a month, and we include a few buffer days for shipping to prevent any treatment gaps. That said, we recognize that this cadence might not suit everyone, which is why you can always adjust your delivery schedule through your online account or by contacting our team. Regarding your cancellation experience, we sincerely apologize for the difficulty you encountered and the confusion surrounding the extra charge. Our goal is always to provide a seamless and transparent process, and we’re actively working to improve these areas based on feedback like yours. We appreciate you giving us a try and truly regret that your experience wasn’t a positive one. Should you ever reconsider in the future, we’d love the opportunity to support you in a way that better aligns with your expectations.