Jason F.
They would not cancel an order I did…
They would not cancel an order I did not want days before shipping. When you order from them, they send a prescription 5 days early time after time and don't tell you. I have not seen any results with the medicine they sent after 6 plus months. The move your prescription price from 49 to 89 dollars without informing you. When you want to cancel they tell you sorry about your luck we have policies. I will never order from them again and will let others know the same
Response from Happy HeadFeb 4, 2026
Hi Jason, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this situation felt. We’d like to provide some clarification around our process. To ensure treatments are not interrupted, we ship orders every 25 days to account for pharmacy preparation time, shipping, and potential delays. Because of this, once an order enters the pharmacy preparation stage, we’re unable to cancel it. To help avoid this in the future, we ask that any changes or cancellations be submitted at least 3 days prior to the next scheduled order date, allowing sufficient time to process the request before shipping begins or using your self-service page to make additional changes to your account, including renewal date & frequency. Regarding pricing, when you enrolled, your subscription included a promotional rate of $49 per bottle for the first six months. As outlined in our Terms and Conditions, the subscription automatically reverts to the standard price afterward. We understand pricing changes can be frustrating, and we’re always working to make our communications as clear and transparent as possible. We’re also sorry to hear that you didn’t see the results you were hoping for. Individual responses to treatment can vary, and our care team is always available to review progress, discuss expectations, and explore next steps when needed. Your feedback is important to us, and we truly regret that your experience did not meet expectations. Thank you again for sharing your experience.