Martin S.
Hard to get customer service with them
First of all I was determined to make this product work! I used it for well over 1 year. After several problems with deliveries at the beginning and a little difficulties to reach customer service. I finally started to order only once every 3 months to eliminated problems. I eventually reached them and they were kind and fix the problem. At first after a few months I started to see a very small fuzz on the temples and got very excited. However that stopped and the hairline kept received regardless but I stuck with the products no matter what. Now after almost 1 year half and with 0 results and still received I decided to end my subscription. They still charged me on my last delivery although I never received the last 3 months supplied I payed for. Reach to customer service and after 2 days I got a complete irrelevant answer. Here we go : I hope this message finds you well. I wanted to inform you that your product was not dispatched as your prescription requires authorization during your annual health check-in. So now it needs an authorization after I cancelled ? Why have they charged me for 3 months then ? I’m sorry, I’m sure this company might means well but it’s all over the place.
Response from Happy HeadDec 21, 2023
Hi Martin! Thank you for your feedback as we are continually working to improve our systems and policies. We apologize that you have had issues with your order being delivered properly and the lack of results over the year. We can always connect you with your Happy Head dermatologist about changing your prescription to something stronger, as everyone's hair loss is different or sometimes our bodies will get too used to an ingredient and cause a plateau in progress as well. We would be more than happy to assist in getting you an updated formula as well as work to resolve the issue of the most recent order not being received. Thank you again, and hope to speak soon!