Happygira Reviews | Read Customer Reviews of happygira.com

Happygira Reviews | Read Customer Reviews of happygira.com

Happygira reviews

215 approved reviews, newest moderated first

Ernie C.
Aug 17, 2024
Excellent quality playpen and support
Excellent quality playpen and support. Thank you for a good experience.
Response from HappygiraOct 6, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our playpen and support. To ensure we continue to meet your expectations, could you share more about what specifically stood out to you? Was it the design, safety features, or perhaps the ease of assembly? Your feedback helps us improve even further. If there's anything else we can assist you with, please don’t hesitate to reach out at [email protected].
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Marine K.
Aug 14, 2024
playpen took 22 days to arrive
playpen took 22 days to arrive; it came severely damaged - all the large tubes were bent. I contacted customer support and included pictures. They asked for a video, and I provided one. I never heard from them again. Save your time and money and just buy one on Amazon that will arrive fast, and can be easily returned.
Response from HappygiraOct 4, 2024
We’re truly sorry to hear about your experience with the playpen. It’s troubling that it arrived damaged and that your communication with us was less than satisfactory. Could you let us know the best way to reach you to get this resolved promptly? We're here to make things right for you. Additionally, was the package damaged when it arrived? Your input will help us improve our service. If you need further assistance, please contact us at [email protected]. We would be thrilled to help resolve this issue for you.
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Erin C.
Aug 6, 2024
This company is a scam
This company is a scam. The product took around a month to arrive at which point we didn't have a need for it - also it didn't fit into our space so I reached out to them to return it and they told me in "situations where the product is not defected or no lost, we are unable to offer refunds." Which is an insane and horrible return policy. This is an expensive product which I haven't even opened yet and likely is missing pieces based on other reviews I have read. Horrible customer service. There are so many other options for these types of products - do NOT use this company. I wish I had read reviews before purchasing.
Response from HappygiraOct 6, 2024
We are genuinely sorry to hear about your recent experience and sincerely want to make this right. To better assist you, could you provide more details about your order, such as the order number and the specific product you purchased? It's essential for us to understand the situation so we can address any issues promptly. Concerning the delivery delay, do you recall if you received any shipping updates or notifications? We aim to improve our shipping process, and your feedback is valuable. Also, while our current refund policy has certain limitations, let's see if there's anything we can do in your case. Regarding your concerns about missing pieces, if you decide to open the product and encounter any issues, please don't hesitate to contact us. We would be thrilled to help. You can reach out any time at [email protected]. Let's work together to find a solution that satisfies you!
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Christopher S.
Aug 5, 2024
Item was shipped to wrong address and damaged
Item was shipped to wrong address. Item was damaged. Company has no phone only email responses. Takes forever for responses. Their solution was for me to return to manufacturer at our shipping expense at a cost of $799. Unbelievable. STAY AWAY
Response from HappygiraOct 6, 2024
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the inconvenience you've faced. Let's work together to resolve this. Could you please provide more details on your order number and the specific address issues you've encountered? This will help us understand where the mishap occurred. Also, we want to ensure the shipping cost is addressed appropriately. Was there any clarification offered on why it was directed back to the manufacturer? Your feedback is invaluable, so please reach out to us at [email protected]. Our team would be thrilled to assist you and find a satisfactory solution swiftly. Looking forward to hearing from you soon!
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Desireé M.
Aug 5, 2024
SCAM SCAM SCAM
SCAM SCAM SCAM. I received my product over a month after purchasing. The package was damaged. Upon arrival there were missing and broken pieces. Even with the video of us opening the box with all the defects was not sufficient enough for them to offer any type of refund. Scam scam scam beware. By the way, you could get a much better product for a quarter of the cost at Walmart. I really wish I read more reviews before purchasing. If you are in United States, please please please don’t purchase from them. I’ve already reported them on every platform I possibly can. PS it’s funny how all the reviews that have been “verified” all five stars and all the ones that gave it one star are not. Looks like they’re writing the reviews themselves. It doesn’t even sound like actual people with real life experience. SCAM!!!!! Please don’t fall victim.
Response from HappygiraOct 6, 2024
We're genuinely sorry to hear about your experience and the inconvenience it has caused you. It's our priority to ensure each customer is satisfied, and it seems we have fallen short in your case. To help us resolve this and make things right for you, could you please provide more details about the issues you faced? Specifically, it would be helpful to know: 1. The order number and the items that were missing or broken. 2. When you initially reached out to our customer support and any response you received. 3. Any additional concerns or details that might assist us in understanding what went wrong. Your feedback is extremely valuable in helping us improve our service, and we definitely want to make this right. Please reach out to us at [email protected] with the requested details or for any further assistance. We would be thrilled to help resolve this for you. Thank you for bringing this to our attention, and we hope to regain your trust.
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Fima M.
Aug 2, 2024
We received the wrong product with no response
We received the wrong product from this company after waiting a MONTH for standard delivery. It took days to get a response, and there was no confirmation given that they would send us the correct product. There is NO CONTACT INFO for them, aside from some place in Oregon that doesn't answer the phone. This is totally absurd and I have no faith in this company as a result. As you can see below in the company's response, they responded 2 months after i posted this review. They told me to reach out to the support email - good luck with that. The support email person takes 2-3 days to respond per each time you write them. That person was unhelpful. The company did not provide a way to "reach out" to them as they suggest. Because there is no company - as I said, I tried to reach the company, listed in Beaverton Oregon, left messages, there is no one there. I wish I could give them less than one star for making it so difficult to reach someone at their company. But I know, its by design.
Response from HappygiraOct 6, 2024
Oh dear, it sounds like you’ve had quite the rollercoaster of an experience, and not the fun kind! Let’s get to the bottom of this chaotic ride and turn things around for you. Firstly, could you let us know which product you originally ordered and what you received instead? This will help us ensure that we send the right item your way. Secondly, did you try reaching out via our support email at [email protected]? If not, please do! We’re standing by to help sort this out swiftly. If you’ve already contacted us there without luck, do let us know the details so we can investigate further into the delay and communication breakdown. Thanks for bearing with us, and we’re eager to make things right ASAP!
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Lore D.
Jul 30, 2024
It took a month to receive the playpen and it is damages
It took a month to receive the playpen. They do not state on the site that it is coming directly from China. The playpen is in pieces and were just tossed into the box. Therefore, some of the pieces were damaged. Have been contacting the company but all I get from them is to refer to the return/refund policy. The return policy is ridiculous. They require that you take a video from the moment you open the box and also they require that the box has not been opened. How in the world do you find out if the product is damaged unless you unpack and start assembly. I got in touch with my CC company disputing the charges because they will not stand behind their product.
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Katie R.
Jul 20, 2024
False advertisement of products
As others have stated. The playpens arrive not preassembled, with different colored connection pieces than what is shown on the website. Clearly the reviews on their site are false. When I’ve attempted to contact customer service they’ve refused to issue a return/refund. Do not purchase products from this company.
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