HappygiraReviews of happygira.com

The shipping box the item arrived in was damaged. I could not salvage the box due to the condition is was in. The wheels do not travel lock as described in the item description. The foldable side mechanisms do not work correctly. It takes immense effort to get them to lock and unlock. I attached a photo when attempting to work with support of the one side that will not stay locked in the functioning position. As soon as I pull it up one side locks in place but the other side does not. For the amount of time it took for me to receive this item over 20 days I am very disappointed in the quality & function of the item. Then to boot the customer service is horrible and they drag you along with troubleshooting something that cannot be fixed and when you ask for a refund within the proper timeframe they stop responding to your requests.

I purchased the large playpen with adult access, but it took a long time to arrive, over a month. I didn’t realize it would be shipped from China to the U.S. When it finally arrived, it came with instructions, but they were very difficult to understand. Now I'm trying to collapse it, but I can’t figure that out either.! Ugh

Waited over a month for more than $400 worth of items that showed up in a shredded and broken box- sent photos to company to request replacement forced us to unpack everything and video it. Then tried to refuse replacing the damaged items, then stated we needed to ship everything back after forcing us to unpack the unusable box to SINGAPORE - why? This is a company that claims to be out of Oregon? I cannot discourage buying from this company enough. Very disappointing.

Do not deal or buy anything with Happy Gira, we bought the baby basinet and it came delayed and damaged. We were expecting the item before the birth of our child. It came 2 weeks after. When it arrived it came damaged. The box looked like something that had fallen off a truck. I was so upset by this, I contacted Happy Gira customer support right away and made a video of the unboxing. Not only did they say "shipping was not there fault, but they continued on to say no refund or exchange was available" because they stated "it doesnt fall under product defects". So if shipping is not there fault, how is it my fault for the company they hired to deliver the damaged product. We continued to exchange emails back and fourth as the basinet was $400 and we did not want to use a damaged/dirty item for our newborn child. I am happy to provide anyone photos of how the product arrived. I wish I could have uploaded them here. They have the worst customer service. They are not based out of the USA they are located in Singapore, so not only do they not support their customers but they also lie about thier company. DO NOT BUY FROM HAPPY GIRA.

Run from their product . The 3 in 1 stroller will be delivered to you damaged. It’s has a very poor quality with rip fabric and incomplete screws that are dangerous to kids.for the safety of your kids don’t ever buy this

Delivery times should be specified on the page where the item is purchased ("waning: this item will take 30+ business days for delivery as it is bigger than an apple"), not on a separate page ("shipping policy") with no direct link from the payment page (that simply says "free shipping"). This way of doing business is simply unehtical and will hopefully put them out of business.

This baby playpen is top-quality and made from durable, thick fabric. It also features padded sections to ensure my little one stays safe.

Do not order from here, like some other reviews stated, it took us a month to receive a playpen from them and it came with scratches and some items pre-assembled incorrectly. The door attachment didn’t line up with the rest of the setup. We reached out to customer service and they told us it looks like we must be having trouble and to just reassemble the piece we had never assembled (and could not given the type of screw) on our own. It has been a huge headache trying to get this resolved as they aren’t listening to us and I fear we will not receive a refund or replacement. Since they have to approve all reviews that go up, I’m guessing that’s why they’re high rated because this has been such a waste of money.