HappygiraReviews of happygira.com

Waiting over a month (ordered 12/29, received 1/30, with notice the rest only just cleared customs yesterday) for what appears to be quite the cheaply manufactured “6in1” to then only receive pieces dropped in a cardboard box (you can’t gift something in a F cardboard box people. Where is the box the item was in at???) with zero assembly assistance is preposterous and an absolute no for me. Buy local. That’s my best suggestion or simply be as patient (or more) than Job.

My toddler has become increasingly active and curious of course. The playpen from Happy Gira nicely fences her in but just like a little monkey she loves to shake her cage a lot. A corner spool came off and I requested a replacement from Happy Gira. Response was speedy and spool is getting replaced, and they're not only giving one but four. That's a win. I hope it gets here fast, then I can give them 6 stars🤩

I had a frustrating experience with HappyGira’s customer service. I requested an exchange for a smaller playpen size, but was told they only accept returns if the item is damaged. To make matters worse, they refused to provide a return label and asked me to ship it back at my own expense to Singapore. So much hassle for a new mom who’s already juggling so much, and trying to make sense of the vague and roundabout emails from their customer service manager, Lila. While their tone was polite, the lack of clear, practical support and rigid policies made the whole process unnecessarily stressful. I really hope they improve their return and exchange policies.

They have a really great quality product that lasts. I was able to actually make TWO play pens out of one by buying a bigger size (100x100). Love it!

I purchased the 2XL Instant Setup Portable playpen for our granddaughter. The product picture shows a carrying case, part of the “portability” feature, however it was not included when we opened the box with the playpen. I contacted customer service, and they did respond quickly – asked me to leave product reviews, send screenshots and then they would send the case. Disappointing after already waiting a month for the playpen to be delivered. Even though that response was a bit off-putting, I am always happy to leave a review. As someone who reads them diligently in my product research, I always appreciate helpful and thorough reviews. The playpen is very nice quality; it is certainly easy to put up and take down. The fabric-covered support frame edges are durable, while still being soft – a nice safety feature. The see-through mesh and zippered access door make it easy to see in and out. The 60x70 inch size was large enough for 3 adults to sit in while our granddaughter played on her activity mat. I purchased the optional pull ring set, and she loves those as well – they are also sturdy and thoughtfully designed. Overall, I would highly recommend this playpen. I just hope the company gets clear on whether they include the travel case, and if not, provide an option to purchase. (It’s not even listed as an optional accessory.)

This company is a scam. The product arrived in a broken box. The company first asked me to take a video when I open the box as according to them this will allow them to determine where the box was broken. This clearly does not make sense. I have replied asking explanations but I did not get any reply. The product also took a very long time to arrive.

Issue was revolved quick and the product we love for our kids, highly recommend.

Tried to cancel my order one day after it was placed. NO answer from support. Support emailed me back 3 days later and said order shipped. I would rate them a zero.. not even a one. I'm sure they want ever refund my money. Its sad we have businesses/scams like this today.