Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyDec 8, 2023

Hello, We sincerely apologize for the inconvenience you've experienced with your purchase. For assembly process, we have assembly instruction videos available on our YouTube channel: https://www.youtube.com/@happyandpolly/videos Regarding the specific issue you've mentioned, could you kindly share clear photos or videos that showcase the problem with us? Sending this information to [email protected] will greatly aid us in gaining a comprehensive understanding of the situation. We are here to assisting you in successfully assembling the cat tree and resolving any issues you may encounter with it. Thank you for your cooperation and understanding.

Response from Happy & PollyDec 7, 2023

Hello, We understand your frustration regarding the shipping. We apologize for any inconvenience caused. Could you please contact us at [email protected] with more details about the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.

Response from Happy & PollyDec 7, 2023

Hello, Thank you for your feedback. We understand your frustration regarding the shipping. We apologize for any inconvenience caused. Could you please contact us at [email protected] with more details about the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Rest assured, we are committed to finding a suitable solution for you. Regarding shipping times, Typically, local stocked products will arrive within 3-7 business days. For pre-order products, it needs approximately 4-6 weeks. We are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.

Response from Happy & PollyDec 4, 2023

Hello, We sincerely apologize for the inconvenience you experienced while trying to assemble the item, and we truly appreciate your dedication in attempting to resolve the issue with our customer service team. If you have any additional inquiries or require further assistance, please do not hesitate to contact us at [email protected]. Your understanding means a lot to us, and we look forward to the chance to enhance your future shopping experiences with us. Thank you for your patience and trust in Happy & Polly.

Response from Happy & PollyNov 13, 2023

Hello, We apologize for the inconvenience you've experienced regarding the 10% discount code for new customers when using Apple Pay for your purchase. Rest assured, we are here to help. We do offer a 10% discount to new customers upon sign-up, and the discount code should be delivered to your inbox. To assist you further, please kindly send us your order details, including your order number and the email address associated with the order, to [email protected]. Our team will promptly check your order and ensure you receive the discount you are entitled to. Thank you for your patience and understanding as we work to resolve this matter for you.

Response from Happy & PollyOct 27, 2023

Hello, Thank you for taking the time to provide feedback on your recent purchase of the Cactus Shaped Water Fountain. We deeply regret any inconvenience you may have encountered with the product. In relation to the motor issue and the resulting melted plastic, our thorough investigation by the production department has revealed that it was inadvertently caused during the removal of the black plastic cover. This occurrence is a first-time incident, and the safety and well-being of your beloved feline companions remain our paramount concern. Rest assured, we are committed to rectifying this situation. Regarding the motor replacement, a follow-up email has been sent to your inbox to outline the subsequent steps and address any specific concerns you may have. Once more, We wish to extend my sincere apologies for any inconvenience you have endured. Your patience and understanding are greatly appreciated as we work diligently to make things right for you and ensure the continued satisfaction and safety of your pets.

Response from Happy & PollyOct 27, 2023

Hello, We sincerely apologize for any inconvenience caused. Could you please send videos or photos showcasing the issues you've described to [email protected]. This will assist us in better understanding the situation and finding an appropriate solution. Thank you for bringing this to our attention, and we look forward to resolving it swiftly.

Response from Happy & PollyOct 23, 2023

Hello, Thank you for taking the time to provide feedback. We apologize for any inconvenience you have encountered. Regarding the water flow issue, we recommend checking the installation of the water fountain and adjusting the water flow(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s If you have followed the instructions in the video and the problem persists, please do not hesitate to reach us at [email protected]. To assist us in better understanding the issue you experienced, we kindly request that you provide us with videos or photos showcasing the problem. We appreciate your patience and cooperation in resolving this matter.