Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

Showing 123 reviews with 1 star · Clear filters

Kat R.
Dec 29, 2023
The cat tree was not as large as…
The cat tree was not as large as expected nor made well. It would work for kittens but not full grown cats.
Response from Happy & PollyJan 2, 2024
Hello, We apologize for any dissatisfaction you may have experienced. To better assist you, could you kindly share videos or photos showcasing the issue you mentioned? This could include photos or videos of your feline friends relaxing on the cat tree. And, we would appreciate more information about your cats, such as the number of cats you have, their individual weights and more. Please send them to [email protected]. This will enable us to assess the situation more accurately and determine the most suitable resolution for you. We greatly appreciate your patience and cooperation as we work towards resolving this matter. We'll get back to you within 48 hours once we got your email. Thank you for your understanding.
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Annette
Dec 27, 2023
I still have not received my item
I still have not received my item. This beyond ridiculous! Please fix this issue immediately.
Response from Happy & PollyDec 27, 2023
Hello, We sincerely apologize for any inconvenience you may have experienced. Delivery times may be extended during peak shopping periods such as Christmas and Black Friday. We are committed to addressing this issue and working towards improving our delivery times to provide a more efficient and expedited shipping experience for all our cat parents. Regarding shipping times, typically, local stocked products will arrive within 3-7 business days. For pre-order products, it needs approximately 4-6 weeks. If you're ordering a customized product, kindly allow for a production and shipping duration of approximately 10-20 days. Please send us with your order number and email address to [email protected], and we will promptly review your delivery status and take necessary steps to expedite the shipping process for you.
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bad Q.
Dec 26, 2023
the product was really low quality
the product was really low quality. i got a cat tree and all the carpeting is falling off
Response from Happy & PollyDec 26, 2023
Hello, We genuinely apologize for any disappointment you may have encountered with your recent purchase of the cat tree. Could you please share videos illustrating the issue you encountered? Please send them to [email protected]. Your assistance in this matter will help us better understand and address the issue. Thank you for your cooperation and understanding.
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Ccb
Dec 23, 2023
Never received my item and the customer…
Never received my item and the customer service is a joke.
Response from Happy & PollyDec 28, 2023
Hello, We apologize for any inconvenience caused by the delivery. We understand your frustration. Delivery times may be extended during peak shopping periods such as Christmas and Black Friday. To resolve this matter, we'll assign another colleague to handle your case. We kindly request that you contact our customer support team at [email protected] with the necessary order details, including your order number and email address. Upon receiving your email, we will work diligently to provide potential solutions within 48 hours. We truly appreciate your patience and understanding as we strive to resolve this matter to your satisfaction.
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Brent
Dec 23, 2023
Broken Cat Tower
The product arrived and was broken in multiple places. Requesting a replacement but unfortunately the product we purchased was out of stock
Response from Happy & PollyDec 26, 2023
Hello, We genuinely apologize for any disappointment you may have encountered with your recent purchase of the cat tree. Could you please share videos illustrating the issue you encountered? Please send them to [email protected]. Your assistance in this matter will help us better understand and address the issue. Thank you for your cooperation and understanding.
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Sarah
Dec 20, 2023
Parts not to specs. Unable to fully build safely for cat.
Some of the parts to build the cat tree were not the right length, and one of the hammocks was sewn too short to use. One of the platforms was significantly smaller than the image showed online. We salvaged what we could, but we couldn't put all the components together safely. I wouldn't order from here again.
Response from Happy & PollyDec 26, 2023
Hello, We genuinely apologize for any disappointment you may have encountered with your recent purchase of the cat tree. Could you please share videos illustrating the issue you encountered? Please send them to [email protected]. Your assistance in this matter will help us better understand and address the issue. We are here to assisting you in successfully assembling the cat tree and resolving any issues you may encounter with it. Thank you for your cooperation and understanding.
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annadee
Dec 13, 2023
Very bad quality!
This is the worst product I have ever had! The avocado scratcher is totally a joke! Website claims “it won't wobble or tip over during use”, but it exactly wobbles and tip over! Plus the colour of it fades! Very poor quality and I won’t purchase anything from this company anymore!
Response from Happy & PollyDec 20, 2023
Hello, We apologize sincerely for any inconvenience you may have encountered with your recent order. To provide you with the best assistance and to explore possible solutions, could you please share videos that demonstrate the issue you mentioned? You can reach us at [email protected]. Your cooperation and understanding are greatly appreciated.
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Blanca T.
Dec 11, 2023
5422407483485 - No he recibido ningún paquete ni correo…
No he recibido ningún paquete ni correo conforme el pedido está en proceso, hace más de 2 semanas que hice la compra y he contactado con servicio al cliente y nada. Creo que me han timado...
Response from Happy & PollyDec 12, 2023
Hello, We deeply apologize for the inconvenience caused by your recent order. Regarding shipping times, typically, local stocked products will arrive within 3-7 business days. If you're ordering a customized product, kindly allow for a production and shipping duration of approximately 10-20 business days. We are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. To assist you further and provide you with the latest information regarding your package, could you please kindly send us your order details? You can reach us at [email protected]. Please include your order number and the email associated with your purchase. Thank you for your cooperation and understanding.
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