Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyJan 12, 2024

Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose

Response from Happy & PollyJan 12, 2024

Hello, Thank you for your feedback. We apologize for any inconvenience caused. We would like to clarify that, regarding shipping times, typically, local stocked products will arrive within 3-7 business days; for pre order products, it needs approximately 4-6 weeks; if you're ordering a customized product, kindly allow for a production duration of at least 5-7 business days before 12-20 business days' shipping time, which were mentioned on our product page and our shipping policy. Despite this, your feedback is still important to us, as we are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. However, regarding the "stamp doesn't work" you mentioned, could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose

Response from Happy & PollyJan 12, 2024

Hello, Thank you for your feedback. We apologize for any inconvenience caused by the issue. Delivery times may be extended during peak shopping periods such as Christmas and Black Friday. Hope to get your understanding. Regarding the products themselves did not look hardly anything like the photos you submitted for reference, could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose

Response from Happy & PollyJan 9, 2024

Hello, We apologize for the experience you had and understand your frustration. Regarding the return policies, Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Learn more by clicking the following link: https://happyandpolly.com/pages/return-refund At Happy & Polly, we have certain guidelines in place for returns to ensure the health and safety of all beloved pets. Hope you can understand. If you have any further questions or concerns, please feel free to contact us via [email protected]

Response from Happy & PollyJan 9, 2024

Hello， We're delighted to hear that you found the pet bed adorable and loved the concept; your enthusiasm is greatly appreciated. Cats can be creatures of habit, and it may take some time for them to adjust to the new bed. We have some tips to help you get your feline friend to cozy up in their new bed: 1.Place the new cat bed in a spot where your cat already likes to nap or relax. 2.Encourage your cat to explore the bed by placing some treats or favorite toys inside. 3.Transfer some of your cat's scent to the new bed by using a soft cloth or towel that your cat has slept on. With patience and gentle encouragement, they may come to love their new sleeping spot. If your cats are still having trouble getting used to the new bed, please don't hesitate to reach out to us via [email protected] We're here to assist you, and together, we can work on finding solutions.

Response from Happy & PollyJan 5, 2024

Hello, We're sorry to hear about the issue you encountered with your stamp order. To assist you further, could you please share videos or photos showcasing the issue you mentioned? Please send them to [email protected]. This will enable us to assess the situation more accurately and determine the most suitable resolution for you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to ensure your stamping needs are met to your satisfaction.

Response from Happy & PollyJan 5, 2024

Hello, We're sorry to hear about the issue you encountered. To assist you further, could you please share videos or photos showcasing the issue you mentioned? Please send them to [email protected]. This will enable us to assess the situation more accurately and determine the most suitable resolution for you. For high water flow, we recommend trying to adjust the water flow(start at 0:50). You can find a helpful video tutorial on adjusting the water flow at this link: https://www.youtube.com/watch?v=KQFldiVGrQ8 It may help alleviate the issue you mentioned. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to ensure your stamping needs are met to your satisfaction.

Response from Happy & PollyJan 2, 2024

Hello, We apologize for any inconvenience you have encountered. Regarding the extra screw kit, please note that it typically takes 12-20 days for delivery. However, it often arrives earlier than the estimated time. Rest assured, we will closely monitor the progress of your package and keep you updated accordingly. We are working on improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. Hope you can understand.