Mike
Products are decent, communication is not.
I purchased 4 custom ink stamps across 2 orders. The product I received was solid. The cropping of the cats' faces was decent and the stamps work nicely. For what I paid, I have no product complaints. Communication with these folks is lackluster though. I asked a question checking on the status of my first order when it seemed like too much time had passed without the items shipping, and the response I received felt condescending and scolding. Apparently there's no email between when your order is placed and when it's shipped. Nothing to let you know the item is in production or that your order was accepted and is without errors, etc. When I placed the second order, I never got notified my items shipped - they just arrived one day - about 6 weeks after ordering. I then received a shipping notification about two months after having received the items - or over 3 months after placing the order. So, as long as you can just have faith and trust your order will be fulfilled eventually, you're probably good to work with them. If you think you may ever need to email in and ask a question, I'd suggest you weigh your options.
Response from Happy & PollyJun 30, 2023
Hello, Thank you for sharing your feedback about your experience with our Custom Stamps. We sincerely apologize for any issues you encountered during the process. We understand the importance of timely updates for cat parents to track their orders effectively, we have identified and resolved the technical error that led to this issue. Going forward, we are committed to providing timely and accurate shipping notifications to our cat parents. If you have any further questions or concerns, please do not hesitate to reach out to us.