Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyJul 28, 2023

Hello, We apologize for any inconvenience you may have experienced with the bee toy and the issue you encountered. In order to better assist you, we kindly request that you provide us with videos showcasing the specific problem you faced. Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.

Response from Happy & PollyJul 25, 2023

Hello, Thank you for reaching out to us. We appreciate you taking the time to share your concerns. We apologize for any confusion, and we want to make sure we fully understand your issue so that we can provide the best possible solution. To assist you effectively, could you kindly provide videos or photos showcasing the problem you encountered to [email protected]? Rest assured that our team is committed to resolving any problems you may have encountered. We look forward to receiving further details from you so that we can work towards a satisfactory resolution.

Response from Happy & PollyJul 10, 2023

Hello, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged item. According to your description, it appears that the damage occurred during the delivery process. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Please reach out to our customer support team with your order details, photos or videos of product damages and we will do our best to assist you further. We appreciate your understanding and look forward to resolving this matter to your satisfaction.

Response from Happy & PollyJul 11, 2023

Hello, Thank you for reaching out to us regarding your recent purchase. We apologize for any inconvenience caused. We would be more than happy to assist you personally with the assembly of your bobble head. Please send an email to [email protected], and our support team will provide you with step-by-step guidance to help you assemble your product successfully. Rest assured that we have taken your comments into consideration, and we are currently working on updating the assembly instructions to make the process easier for our cat parents. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Response from Happy & PollyJul 7, 2023

Hello, Thank you for sharing your feedback regarding the product you purchased. We strive to maintain high-quality standards in all our products, and we regret that this issue occurred. We want to assure you that this is not a common occurrence, and we take your feedback seriously. To resolve this matter for you, we kindly request that you reach out to our customer service team with your order details and provide any relevant photos or videos of the issue. This will assist us in better understanding the situation and finding an appropriate solution. Thank you for choosing our product, and we look forward to resolving this issue to your satisfaction.

Response from Happy & PollyJun 14, 2023

Hello, Thank you for reaching out and providing feedback on the ceramic elephant drinking fountains and cactus scratching post you purchased (#4929536753757). Regarding the ceramic elephant drinking fountains, we understand that the frequency of refilling required can be a consideration for some customers. We appreciate your feedback on this matter, and we will take it into account to improve the design and functionality of our future products. As for the cactus scratching post, we would like to gather more information to better understand the problem and provide an appropriate solution. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the damage? This will greatly assist us in addressing the issue effectively. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We look forward to working with you to find a solution that meets your needs.

Response from Happy & PollyJun 5, 2023

Thank you for your feedback. We understand your frustration regarding the delayed shipping time and the lack of communication regarding the product being out of stock. We apologize for any inconvenience caused by this oversight in our communication process. To address your concerns promptly, please contact us at [email protected]. We have assigned a dedicated colleague to follow up on your case and they will respond within 48 hours. And our colleague will provide the tracking number and the latest info about the delivery. Rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience, and we look forward to resolving this matter to your satisfaction.