Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

Showing 123 reviews with 1 star · Clear filters

Emily B.
Jan 17, 2024
Waited over a month for a useless stamp
My stamp took over a month to ship. It was smaller than I expected, but the sticker on top of the stamp was perfect so I initially had high hopes. Then I tried to use it and it doesn't even come close to working. I stamped it about 4-5 times to get the image to appear but no luck, and then it was out of ink. Very disappointed.
Response from Happy & PollyJan 18, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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James H.
Jan 17, 2024
We still have not received the stamp.
We still have not received the stamp.
Response from Happy & PollyJan 18, 2024
Hi, I would like to assure you that we take the delivery of our products seriously. Our team will promptly contact the shipping carrier to inquire about the status of your package. Once we receive an update, our customer service department will send you an email with the latest information regarding your order. We appreciate your patience and understanding. If you have any additional questions or concerns, please feel free to let us know. Best Regards, Rose
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Paige
Jan 16, 2024
Parts came damaged and were made…
Parts came damaged and were made cheaply.
Response from Happy & PollyJan 17, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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M C.
Jan 12, 2024
The stamp did not resemble my pet
The stamp did not resemble my pet. It essentially was an indistinguishable blob.
Response from Happy & PollyJan 16, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Mariana G.
Jan 12, 2024
It never arrived i NEED MY MONEY BACK
It never arrived i NEED MY MONEY BACK
Response from Happy & PollyJan 12, 2024
Hello, We apologize for any inconvenience caused. We have found that your order was shipped in early December. We are sorry that you have not received the package yet. Please be assured that we will immediately launch an investigation with the logistics provider into the whereabouts of your package. In the meantime, we'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Molitor N.
Jan 11, 2024
The items never arrived because you put…
The items never arrived because you put in the wrong address and the package was send back to you. I never received my refund. At least this should be done in a timely manner.
Response from Happy & PollyJan 12, 2024
Hello, Sorry for the issue. Typically, we dispatch orders based on the address provided during the checkout process. We were not notified that your items did not reach you, and we regret the situation. To assist you promptly, could you please contact our customer department at service [email protected] to provide the correct shipping address? This will enable us to verify the actual shipping address with our order team and investigate with the logistics partner regarding the current status of the package. Again, I apologize for any inconvenience this may have caused. Please rest assured that our customer service team will respond within 48 hours to address your concerns once they receive your email. We are committed to finding a suitable solution for you. Best regards, Rose
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Laura
Jan 11, 2024
Long shipping and wrong order delivered
I ordered 3 stamps of my 3 pets. After over 6 weeks of waiting I received 1 stamp of 1 of my pets and 2 stamps of random animals.
Response from Happy & PollyJan 12, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Sorry that, due to the large volume of orders during the sale, it appears that the designer may have inadvertently mixed up the pictures of your order with those of other similar pets. We have initiated the customization of a new order for you. The latest progress of the reissued order has been sent to your email. Kindly check your inbox for the details. We appreciate your understanding and patience as we work to ensure your satisfaction with the corrected order. If you have any further questions or concerns, please feel free to reach out to our customer service team at [email protected] asking for support. Rose
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Nikki N.
Jan 11, 2024
Junk .. Happy and Polly cat tree
DON'T BUY .. I ordered a cat tree from Happy and Polly, it looked nice on line the way they portrayed it .. I'm very DISSAPOINTED .. it is not made of high grade wood, when it arrived the quality was shoddy .. the bottom base piece is already split it wasn't glued or joined together correctly .. then, the screw holes that were inset .. had wood so that it was impossible to put the screw in place .. Save your MONEY, Don't Buy ..
Response from Happy & PollyJan 12, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? Please also provide us with your order number, these information will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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