Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyOct 26, 2023

Hello, Thank you for your feedback. We understand your frustration regarding the shipping time. We apologize for any inconvenience caused. Regarding shipping times, Typically, local stocked products will arrive within 3-7 business days. For pre-order products, it needs approximately 4-6 weeks. If you're ordering a customized product, kindly allow for a production and shipping duration of approximately 10-20 days. We are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience. To better assist you, please provide us with your order number and email address, and we will promptly check the status of your delivery to and check if it falls within the expected timeframe. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.

Response from Happy & PollyOct 27, 2023

Hello, Thank you for taking the time to provide feedback. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please email us directly at [email protected] (Please attach a picture or video of the item(s) showing its original packaging and broken part). We sincerely apologize that our delivery team may have missed your specific request on the second delivery. If there's anything else we can assist you with, please don't hesitate to reach out. We are here to provide you with the support you need.

Response from Happy & PollyOct 10, 2023

Hello, We sincerely apologize for any confusion that may have arisen from ads. We'll check our ads and product description to ensure clarity and accuracy to prevent such occurrences in the future. Could you please contact us via email at [email protected] to provide more info? Your feedback is invaluable, and we appreciate your understanding as we work to enhance your shopping experience with us. Thank you for bringing this matter to our attention.

Response from Happy & PollySep 28, 2023

Hello, Thank you for reaching out and providing your feedback regarding your recent purchase of the cat tree. To assist us in better understanding the issue you have encountered, we kindly request that you provide us with photos or videos showcasing the issue. Additionally, please refer to the Assembly Instruction to ensure you have received all the necessary accessories for the cat tree. You can send information to our customer service email at [email protected]. We will promptly assess the situation and determine the best course of action to resolve the matter. We appreciate your patience and cooperation in this process. We'll get back to you within 48 hours.

Response from Happy & PollySep 22, 2023

Hello, We are sincerely sorry for any inconvenience caused. Based on your description, it seems that the water fountain arrived in a broken state. This could possibly be a result of rough handling during the delivery process. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Please provide photos or videos showcasing the damage of the packaging and products. We will initiate a refund to your original payment method. Please expect the funds to be credited back to your account within 5-7 business days. We understand that every cat has their own preferences when it comes to their daily essentials, some cats like drinking from reservoir and some like drinking water from the fountain's spout where water originates. We'll report your situation to our production department and they'll consider your advice in the next improvement. Thank you for your patience and advice.

Response from Happy & PollyAug 9, 2023

Hello, We sincerely apologize for the disappointment you've experienced with the dress you received. In order to better assist you, we kindly request that you provide us with videos or photos showcasing the specific problem you faced. Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.

Response from Happy & PollyAug 8, 2023

Hello, Thank you for taking the time to share your thoughts with us. We apologize for the inconvenience and frustration caused by the order. Due to the increased shipping demand, there was a slight delay on the delivery. We are actively working on improving our shipping processes to offer faster and more competitive delivery options. We kindly request that you reach out to our customer support team at [email protected] with your order details, like the order number, and email address...And we will provide your delivery info within 24 hours once get your email. Thank you for your patience and understanding. We look forward to assisting you and ensuring your satisfaction.

Response from Happy & PollyAug 7, 2023

Hello, We apologize for any inconvenience you may have experienced. In order to better assist you, we kindly request that you provide us with videos or photos showcasing the specific problem you faced. And, could you please give more info about your cat, like size, weight, and more? Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.