Dev
I never received my item
I never received my item - assuming the address was entered incorrectly but when I emailed, customer service never responded. I didn’t reach out to modify the address I asked if it was returned to see if I could then modify the address - I don’t expect a new product to be shipped out even though the address got messed up somewhere along the line.
Response from Happy & PollyFeb 15, 2024
Hi, Upon reviewing your order and our email communication records, it showed that your order was shipped on the 18th, and you reached out to us on the 24th to modify the shipping address. Regrettably, by that time, your package had already been delivered on the 19th, making it impossible to make any address changes. We did explain this situation and proposed potential solutions in our correspondence, but analysing your review, it seems that there might have been an issue with email transmission as we did not receive your reply. Please accept our apologies for any confusion or frustration this may have caused. Our customer service department is committed to resolving this matter promptly. We will reach out to you again within 48 hours to ensure that this issue is addressed to your satisfaction. Thank you for your understanding and patience as we work to resolve this matter. Best regards, Rose