Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

Showing 42 reviews with 3 stars · Clear filters

Casey
Oct 17, 2023
Really cute but small
It's a very cute cat tree but a lot of the things on it are built for a really small cat. I wouldn't buy it if you had a regular sized/larger cat. The instructions could have been clearer and the fabric felt really cheap. It seems like its built more for aesthetics than actual cat use.
Response from Happy & PollyOct 27, 2023
Hello, We appreciate you taking the time to provide us with your feedback. We sincerely apologize for any disappointment you may have experienced regarding the product's quality. In regard to the fabric, our goal is to offer materials that are soft and smooth to ensure the utmost comfort for your pets. We are continually working on expanding our product range to cater to a wider variety of cat sizes and preferences, and your feedback will be considered as we develop future designs. If you have any questions or concerns, please contact us at [email protected]
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Megan C.
Oct 5, 2023
Took a long time to receive my order
Took a long time to receive my order. Came in different shipments. Super cute products, but the water fountain already isn’t working very well. Water doesn’t flow as freely as the first few days.
Response from Happy & PollyOct 9, 2023
Hello, We deeply apologize for the inconvenience caused by your recent order. Regarding to water flow, we recommend adjusting the water flow and cleaning the pump regularly(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s Regarding the shipping duration, we understand your concerns. We operate multiple warehouses that are geographically dispersed, each containing different products. It is possible that your items are currently located in a warehouse that is farther away from your specific location. However, we would like to assure you that our stocked products are delivered within 3-7 days, while customized products may take 12-20 business days. To better assist you, please provide us with your order number and email address, and we will promptly check the status of your delivery to and check if it falls within the expected timeframe. We appreciate your patience and cooperation in resolving this matter.
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Sophie Z.
Sep 6, 2023
the online experience was easy and…
the online experience was easy and smooth but the waiting time was much longer than anticipated and the product's ink was faint. but it looks nice...
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Alana W.
Aug 29, 2023
The tree I ordered was easy to build but…
The tree I ordered was easy to build but I thought it was gonna be bigger as an ordered a L but I would say the Large is a Medium. And it came with a free gift if you spend over a certain amount and I picked a cat water fountain but the device that makes the waterspout up and makes it a water fountain broke after just three days. The battery got too worn out just after three days and if I had paid for it and it wasn’t free I would of been mad but it was free so I’m not to worried about it but if someone were to buy that water fountain they would be mad so.
Response from Happy & PollyAug 30, 2023
Hello, We apologize for any disappointment caused by the L size of the cat tree not aligning with your expectations. Your feedback is invaluable, and we'll certainly factor it into our future product development, aiming to offer a variety of cat trees that can better accommodate larger cats. As for the cat water fountain, could you please send videos that showcase the problem with the water fountain to [email protected]? It will greatly assist our analysis of the situation, allowing us to identify and address the problem more and provide a suitable solution for you. Thank you once again for your feedback and cooperation.
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Amie
Jul 25, 2023
It’s a pretty design and I like that…
It’s a pretty design and I like that it’s not plastic but genuinely the pump position of having to put it higher and have it hang to work is so gimmicky also some how it chipped really quickly.
Response from Happy & PollyJul 28, 2023
Hello, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged item. According to your description, our understanding is that the water flow of the water fountain might be low. Regarding the water flow issue, we recommend checking the installation of the water fountain and adjusting the water flow(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s If you have followed the instructions in the video and the problem persists, please do not hesitate to reach us at [email protected]. To assist us in better understanding the issue you experienced, we kindly request that you provide us with videos showcasing the problem. We appreciate your patience and cooperation in resolving this matter.
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Sad �.
Jul 24, 2023
My order arrived broken
My order arrived broken
Response from Happy & PollyJul 25, 2023
Hello, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the damaged item. According to your description, it arrived broken. The damage may be occurred during the delivery process. Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Please reach out to our customer support team with your order details, product damages and we will do our best to assist you further. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
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Paige
Jul 23, 2023
Good but not Great
Cat tower was so cute and easy to put together, but the mushroom fountain was unusable and spilled water everywhere.
Response from Happy & PollyJul 24, 2023
Hello, Thank you for taking the time to provide feedback. We apologize for any inconvenience you have encountered. Regarding the water flow issue, we recommend checking the installation of the water fountain and adjusting the water flow(starting from 0:50) using the following instructional video: https://www.youtube.com/watch?v=KQFldiVGrQ8&t=2s If you have followed the instructions in the video and the problem persists, please do not hesitate to reach us at [email protected]. To assist us in better understanding the issue you experienced, we kindly request that you provide us with videos or photos showcasing the problem. We appreciate your patience and cooperation in resolving this matter.
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Adrienne G.
Jul 21, 2023
Cute and Well-Made Save for Minor Flaws
Pros: This cat tree is super cute and well made, it can handle five 2mth old kittens running up and down it and hanging off of it at every angle without getting damaged (except for the bee toy). Cons: It is definitely made for small cats. As of now, my kittens are 3mths and 3lbs and fit comfortably on all of the flowers and the leaf. The largest one at the top can actually fit two kittens. However, my mama cat is only a year old and 6lbs and she can only fit comfortably on the largest flower. Also, the stems have a tendency to loosen from their base screws and twist when the cats jump on and off of the flowers if they are not re-secured. The bee toy's wings and part of its body were completely shredded in about a month. If your cat(s) is/are rough with toys, it will not last.
Response from Happy & PollyJul 24, 2023
Hello, We apologize for any inconvenience you may have experienced with the bee toy and the issue you encountered. In order to better assist you, we kindly request that you provide us with videos showcasing the specific problem you faced. Please send the videos to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate solution to address the matter effectively. Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring your satisfaction.
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