Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyJan 8, 2024

Hello, We genuinely apologize for any inconvenience you may have encountered. Delivery times may be extended during peak shopping periods such as Christmas and Black Friday. Hope you can understand. In order to investigate the delivery time of your package and find a suitable solution, we kindly request that you provide us with your order number and the email address associated with your purchase. Please send this information to [email protected], and our team will promptly assist you. We are committed to addressing this issue and working towards improving our delivery times to provide a more efficient and expedited shipping experience for all our cat parents.

Response from Happy & PollyDec 19, 2023

Hello, Thank you for your feedback, and we appreciate your loyalty to H&P products. We genuinely apologize for any inconvenience you've experienced with our website. Currently, the price on the website picture is the lowest promotional price for 3 items. And we'll take your comments into serious consideration to make our website more user-friendly and informative. We want to ensure that our cat parents have a clear and enjoyable shopping experience with us. And, you are not obligated to add extra tips if you prefer not to. It's an entirely optional choice. If you have any further questions or concerns, please don't hesitate to reach out to [email protected]

Response from Happy & PollyNov 30, 2023

Hello, Thank you for providing us with your valuable feedback concerning our cat trees. We sincerely apologize if the product did not meet your expectations in terms of accommodating adult cats. We aim to offer a diverse range of products that can cater to various feline needs and preferences. Some cat trees may be better suited for kittens or smaller cats, but we do offer a selection of larger cat tree options explicitly designed to provide comfort for adult cats. To address the issue and ensure your satisfaction, could you please provide us with your order information to [email protected], including your order number and the email associated with the order? This will allow us to verify the cat tree size you received and explore potential solutions more effectively. Thank you for your patience and understanding as we work to resolve this matter for you.

Response from Happy & PollyNov 2, 2023

Hello, We sincerely apologize for any inconvenience you may have experienced with your recent purchase. It appears that the issue may be related to incorrect assembly. To address this matter and ensure your satisfaction, please get in touch with our customer support team at [email protected]. They will gladly guide you through the assembly process and resolving this issue. Your safety and your cat's well-being are our top priorities, and we are fully committed to making your experience with our products enjoyable. We appreciate your feedback and thank you for bringing this matter to our attention.

Response from Happy & PollyOct 25, 2023

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologize for any inconvenience you may have experienced during the assembly of your cat tree. It seems that you've managed to assemble the cat tree successfully, which is great to hear. We're continuously working to improve our products and assembly processes, and your feedback will be promptly shared to production department. If you have any more questions about the product and assembly, please send us clear photos or videos showcasing the issue to [email protected]. This will greatly assist us in gaining a better understanding of the problem. And, we'll get back to you within 48 hours.

Response from Happy & PollyOct 26, 2023

Hello, Thank you for taking the time to share your feedback with us regarding your recent purchase of one of our cat trees. We're delighted to hear that you find the design cute and that your cat enjoys it. We do understand your concerns about the quality, and we apologize if the product did not meet your expectations in this regard. We take product quality seriously and constantly strive to improve it based on our cat parents' feedback. Your feedback will be reported to our production department. And it would be much appreciated if you could kindly share videos or photos showcasing the issue you've mentioned. We are continually working on expanding our product range to cater to a wider variety of cat sizes and preferences, and your feedback will be considered as we develop future designs. Once again, thank you for choosing our cat tree, and we hope your cat continues to enjoy it.

Response from Happy & PollyOct 26, 2023

Hello, We're truly sorry to hear about the quality didn't meet your satisfaction. Could you please send videos or photos showcasing the issues you've described to [email protected]. This will assist us in better understanding the situation and finding an appropriate solution. Thank you for bringing this to our attention, and we look forward to resolving it swiftly.

Response from Happy & PollyOct 27, 2023

Hello, We appreciate your feedback and we're glad you find the cat tree cute! We apologize if the size of the cat tree didn't meet your expectations. If you have any concerns or would like to discuss this further, please don't hesitate to contact us at [email protected]. We're here to assist and ensure you're satisfied with your purchase. We are continually working on expanding our product range to cater to a wider variety of cat sizes and preferences, and your feedback will be considered as we develop future designs.