Happy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
happyandpolly.com
Website
happyandpolly.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: July 2026.
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The item arrived late (ordered a month before Christmas and did not arrive in time), and the custom stamp was of very poor quality, to the point that we found it to be unusable / garbage. They worked with me and gave a refund but it shouldn't have come out so poorly to begin with.
Response from Happy & PollyJan 25, 2024
Hello,
We sincerely apologize for the inconvenience you experienced with your recent order.
Sorry, during the holiday season, especially around Black Friday and Christmas, there was a surge in orders, causing delays in shipping and delivery. Unfortunately, this delay contributed to the ink in the custom stamp drying out during transit, resulting in a subpar product upon arrival.
Sorry to receive feedback that you are not satisfied with the product. We appreciate your patience and cooperation during the refund process anyway.
We are continuously working to enhance our products and services. Your feedback is invaluable in this process, and we will consider these issues in our future product upgrades.
Once again, we apologize for any frustration caused, and we hope for your understanding. If you have any further questions or if there's anything else we can assist you with, please feel free to reach us customer service team.
Best regards,
Rose
CR
Chelsea R.
Quick delivery, cheap product
After shopping around for cute cat trees all across the internet, we finally found one that was ideal for our two older kitties that needed some exercise. The cat tree we got was initially very cute, but after less than a month of use, the fabric started coming off. I can't imagine how badly the tree would be damaged if we had younger, more active cats.
#5421876183133
Response from Happy & PollyJan 17, 2024
Hello,
Thank you for your feedback. We apologize for any inconvenience caused.
Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you.
We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.
Rose
SY
sandra Y.
No instructions + Horrid Customer Support
No instructions on how to assemble + horrid customer support. Attempted to email, speak to anyone via the chat function on their website, and even instagram dm-ed them— all to no avail. Gave it 2 stars since the product seems cute.
Response from Happy & PollyJan 17, 2024
Hi,
I want to extend my sincere apologies for the delayed response. Unfortunately, our customer service department is not available during non-working hours, leading to the delay in getting back to you.
Due to the simple installation, so no installation instructions are provided. Your suggestion is valuable, and we are considering creating an assembly guide. To assist you better, could you please provide your order number and email address? This will allow us to send you a detailed assembly guide or video tutorial.
Once again, I apologize for any frustration this may have caused. Your feedback is important to us, and we appreciate your patience and understanding.
Best regards,
Rose
AV
A very tired M.
Cute idea, would not recommend due to lacking and inconsistent quality.…
Stamps took a month to arrive and did not make it by Christmas. I ordered 4 and two work great and two do not. Stamp image reliefs are very thin.
Response from Happy & PollyJan 12, 2024
Hello,
Thank you for your feedback. We apologize for any inconvenience caused by the issue.
We would like to clarify that, regarding shipping times, typically, local stocked products will arrive within 3-7 business days; for pre order products, it needs approximately 4-6 weeks; if you're ordering a customized product, kindly allow for a production duration of approximately 5-7 business days before 12-20 business days' shipping time, which were mentioned on our product page and our shipping policy.
We noticed that you mentioned not satisfied with the customization effect, could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you.
We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction.
Rose
PW
Peyton W.
Don’t waste your time and money!
The shipping timeline provided was not accurate. They state that if your order is running late, they’ll let you know. They didn’t. I also wasn’t aware that this site basically drop ships products from overseas.
After my order was late, causing it not to arrive in time for Christmas, I was offered 50% refund. I accepted, but they have now ghosted me without providing any refund at all. I’ve emailed multiple times with no response. I am genuinely so disappointed. I thought I was making the better choice to not get the same exact items on Amazon for a tenth the price, but it seems like i wouldve received the same product with less hassle if I had.
Edit:
Updated review due to company response:
They offered me the refund on December 25th. Obviously I didn’t expect anything to go through on Christmas. I’m not sure exactly what the employee meant by “refund voucher.”
I sent an email on the 27th asking questions about their shipping policy, as when I first reached out, I was told that the site listed information that it did not. I didn’t get a response. On the 3rd, I emailed again asking for an update on my refund, and I did not get an answer. It appears as though they then processed the refund but neglected to respond to my email letting me know. It is upsetting to see them say that their lack of response was due to them not working weekends when they’ve been ghosting me for over two weeks. That felt like they were trying to invalidate my review by lying.
They are correct in their statement that cheaper alternatives do not offer the same level of service and product reliability. Amazon would’ve been a million times more responsive and I would’ve gotten the products faster.
It’s insulting that they suggest that I email them for support when they’ve ignored multiple of my very, very polite emails. I am very disappointed in their response.
Response from Happy & PollyJan 12, 2024
Hello,
Thank you for taking the time to feedback.
Firstly, we extend our heartfelt apologies for the delay in shipping your order, attributed to the surge in demand during the Black Friday and Christmas sales period. So, we want to express our deep gratitude for your understanding and kindness in accepting our offer of a 50% refund. Your patience and cooperation during this busy season are greatly appreciated.
In the meantime, we also sincerely apologize for the delayed response to your email due to our offline status during the weekend. We checked that the refund was already successfully processed on Jan 3rd, and the refund voucher was also sent to you on the same day. If you still do not receive the refund, could you please contact your local bank/credit card company for more details?
At last, we understand that pricing is a crucial factor when making purchasing decisions, and we always aim to provide the best value for our products. We want to emphasize that our prices are determined by the careful consideration of various factors, including the adorable designs that resonate with our cat parents and the high standards of craftsmanship and safety that we uphold. At Happy & Polly, our team invests significant time and effort to ensure that each product brings joy to both cats and cat parents alike. We encourage our cat parents to consider the complete package when making a purchase decision, as cheaper alternatives may not always offer the same level of service and product reliability.
But we always hope to listen different customer voice and make our products better. Anyway, thanks much for your sharing. If you have any further questions or need assistance, feel free to reach out us customer service team at [email protected] to ask for support.
Rose
KB
Kit B.
Took over a month to arrive
Took over a month to arrive, and the shipping tracker showed no movement from Shanghai for weeks. Quality seems alright, though.
Response from Happy & PollyJan 12, 2024
Hello,
Thank you for your recognition of the quality of our products. We apologize for any inconvenience caused by the shipping issue.
We would like to clarify that, regarding shipping times, typically, local stocked products will arrive within 3-7 business days; for pre order products, it needs approximately 4-6 weeks; if you're ordering a customized product, kindly allow for a production duration of approximately 5-7 business days before 12-20 business days' shipping time, which were mentioned on our product page and our shipping policy.
Despite this, your feedback is still important to us, as we are dedicated to continuously improving our delivery time to provide our cat parents with an even more efficient and expedited shipping experience.
If you have any further questions or need assistance, feel free to reach out us customer service team at [email protected] to ask for support. We appreciate your understanding and patience.
Rose
GS
Grecia S.
Cute chair but…
This is a really cute chair and it would be perfect if the screws lined up properly. The screws for the back rest were not long enough and the holes were stripped. We had to get longer and thicker ones at the hardware store to make it work.
Response from Happy & PollyJan 8, 2024
Hello,
We're sorry to hear about the issue you encountered.
To assist you further, could you please share videos or photos showcasing the issue you mentioned? Please send them to [email protected]. This will enable us to assess the situation more accurately and determine the most suitable resolution for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to ensure your stamping needs are met to your satisfaction.
SA
Sara
Ordered 5 stamps, only 1 worked.
Only one stamp from my order had enough ink to work. The rest couldn't make a proper stamp print.
Response from Happy & PollyJan 5, 2024
Hello,
We're sorry to hear about the issue you encountered with your stamp order. Stamp fade over time.
To assist you further, could you please share videos or photos showcasing the issue you mentioned? Please send them to [email protected]. This will enable us to assess the situation more accurately and determine the most suitable resolution for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to ensure your stamping needs are met to your satisfaction.
