Tamarra
Surprise box: awesome items and excellent customer service
I purchased a surprise box and it was packed full of wonderful toys and accessories, and the box turned into the cutest little cat house. The kitties all love the toys. I was disappointed that the scratch it that was part of the box was missing, so I reached out to customer care and they were very helpful. They offered to send me a gift certificate, which I appreciated. When I shared I planned to purchase one of the wands that was in the box so the cats would have a second one, they offered to send me one of those instead. I very much appreciated that offer. The wand came just the other day and my two kittens are obsessed. Even the less active older cat cannot resist it. The quality of the items in the box made the purchase well worth it, and Happy & Polly’s customer service was very easy to work with. If you see a surprise box on sale, I would say try it! It’s worth it.


