Happy & Polly 🐾Happy & Polly is an online pet store that specializes in providing a selection of endearing and comfortable products for our beloved feline companions.🐾 We understand the special bond between cats and their cat parents. That's why our mission is to create a dreamland where cats and their loving parents can find everything they need. At Happy & Polly, we offer a diverse range of products, catering to both the daily needs of your cat and the desire for customized accessories. From essential items like Cat Trees and Water Fountains to unique options such as our Custom Pet Portrait Stamps/Phone Holder, we have curated a collection that encompasses both practicality and individuality.📨If you have any problems or concerns, please don't hesitate to email us. We'll get back to you within 48 hours. Visit Our website Email US
Happy & Polly (happyandpolly.com) has 907 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
happyandpolly.com
Website
happyandpolly.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hello,
Thank you for choosing Happy & Polly and sharing your feedback regarding your recent purchase.
If you have purchased two or more products, your package may be separated during transit to ensure efficient delivery.
To offer you the best assistance possible and keep you updated with the latest information regarding your package, we kindly request you provide us with your order details. You can reach our support team at [email protected]. Please include your order number and the email address associated with your purchase.
Rest assured that our team is committed to resolving any concerns you may have. Looking forward to hearing from you soon.
JM
Jewlzz M.
Do not order
Cute products. First time ordering, seeing this company. Ordered 6 replacement filters hoping they will work with a fountain I already have. The only issue I had is when checking out there were 2 options, international or expedited. I live in the same county, as this company. Says shipping will take 12-20 days. I was confused thinking I was ordering from a company outside the US. I clicked out to restart the order and it's the same. Hopefully 6.00 shipping will get it here quicker than 12-20 days, less than 60 miles away. Mondo needs fresh water soon!! 😊
Editing this review on 7/17/23 to say I never got the filters. They are coming from a different country. What I did get was an email asking if these were the right filters for me and they wanted me to give the item number for the fountain I have. Never sent the filters, never sent a follow up email. It took me sending them an email and they are playing games with me at the moment. I've requested a refund. Why would a company that got money, question whether I need the product or not. It's very odd. Just send what I paid for, how about that?
Response from Happy & PollyJul 18, 2023
Hello,
We deeply apologize for the inconvenience caused by your recent order.
Regarding the shipping duration, we understand your concerns. We operate multiple warehouses that are geographically dispersed, each containing different products. It is possible that your items are currently located in a warehouse that is farther away from your specific location. However, we would like to assure you that the estimated 12-20 day timeframe is generally an overestimate, and shipments often arrive sooner than expected.
And, our colleague would not question your need for the filters. They may like to confirm whether there is a possibility that you accidentally ordered the replacement or ordered the wrong product.
To assist you further, we kindly request that you send us your order details, including the order number and shipping address, to [email protected]. Our team will prioritize resolving your issue and provide you with a solution as quickly as possible.
We appreciate your patience and cooperation in helping us resolve this matter.
CY
Cynthia
Would rate it zero if I could
Would rate it zero if I could. DO NOT ORDER FROM THEM! Ordered a cell phone holder on May 23, 2023 and as of today, June 16, 2023, I haven’t received my order. They charged my card the day I ordered, so they have my money and I have nothing. I have emailed them three times and they never responded. I finally filed a fraud claim with my credit card company. DO NOT ORDER from Happy and Polly if you want to receive merchandise.
Response from Happy & PollyJun 19, 2023
Hello,
Thank you for reaching out and sharing your feedback regarding your recent purchase.
We sincerely appreciate your interest in our Custom Pet Portrait Phone Holder. As this is a customized product, our dedicated designer invests extra time to ensure that the final product closely resembles the photo you provided. Consequently, the delivery time for this item is slightly longer than normal products. Typically, it takes approximately 14 business days to process your order. Rest assured that your package is currently in transit.
In order to assist you more effectively and provide you with the latest information regarding your package, we kindly request you to share your order details with us. Please reach out to us at [email protected], including your order number and the email address associated with your purchase.
We look forward to resolving this matter for you.
DC
disappointed cat P.
horrible experience and customer…
Updated response on 9/27/24 - still no resolution
Updated in response: a refund as originally requested for the defective and unsafe cat tree would be great
Original: horrible experience and customer service. i would never shop here again and will make sure that no one i know with pets does either
Response from Happy & PollyDec 28, 2023
Hello,
We genuinely apologize for any inconvenience you have encountered. We can assign another colleague to follow up on your case. We hope there is something we can do to enhance your overall shopping experience with Happy & Polly.
If you have any ideas or concerns, please let us know.
LP
Louis P.
bought a cat bed but never arrived..
bought a cat bed but never arrived... I think they might be a scam
Response from Happy & PollyMay 10, 2023
Hello,
We apologize for any inconvenience caused by the delay in the delivery of your cat bed. We understand your frustration and want to address this issue promptly.
To resolve this matter, we kindly request that you reach out to our customer support team at [email protected] with your order details, like the order number, and email address...
And we will provide your delivery info within 24 hours once get your email.
Thank you for your patience and understanding. We look forward to assisting you and ensuring your satisfaction.
LZ
L.Z.
Not Recommended
I ordered the white Paws & Fish cat wheel. It arrived damaged. One of the cross boards was cracked on the underside exposing the pegs for the cam locks. There were also superficial fissures on the outer rim of the wheel.
Happy & Polly Customer Service sent me a second wheel, ensuring that it would be packed better, but there were issues with it. It was packed the same as the first wheel. The second replacement wheel didn’t have the fissures in the outer rim, but there was one cross board that was cracked, though not as bad as the first. Additionally, the runner carpet that should have been affixed to the wheel was completely detached; the Velcro strips were not attached to the wheel. A third of the cam locks that hold the cross boards in were not installed in the wheel and were loose in the box, which I had to install. One cam lock was missing, which I had to replace. When I tried to adhere the runner carpet to the wheel with the adhesive strips, the carpet kept falling out on top of my cat’s head and she refused to use it after two tries. The adhesive was no longer tacky as it had been exposed to air and the bubble wrap in the box. I had to buy another vendor’s adhesive foam pads to line the wheel instead, but my cat doesn’t like it.
I managed to repair the first wheel and that works fine for my cat. But that has the cosmetic damage and could be a stability issue since I used wood glue for the repair. However, the carpet runner in the first wheel is adhered properly.
The second wheel isn’t appealing to my cat because it doesn’t have the carpet runner. I have to research what kind of adhesive to apply to the existing Velcro to ensure it stays attached to the wheel. Plus, it doesn’t seem to turn as smoothly as the first wheel. I wrote Happy & Polly Customer Service about the second wheel issues via chat, but they didn’t reply.
Now, I’m stuck with two wheels that both arrived with damage and have issues, and I don’t feel like two are worth the price of one ($314 after discount). I took a chance on this wheel and I regret it.
Response from Happy & PollyMay 10, 2023
Hello,
We sincerely apologize for the disappointing experience you've had with our Paws & Fish cat wheel. We understand your frustration and we deeply regret the inconvenience caused by the damaged and defective products you received.
We would like to make things right for you. Please reach out to us at [email protected] so that we can find a satisfactory solution with this matter. We will get back to you within 24 hours once got your email.
Once again, we apologize for the inconvenience caused, and we appreciate your patience and understanding. We look forward to hearing from you and working towards a resolution.
BL
Betsy L.
This company is clearly a drop shipper
This company is clearly a drop shipper. All items are listed for 1/3 the price on AliExpress. I left a review saying this and it was deleted 5 minutes later. I’m glad I didn’t end up buying something from them and did a google search before hand.
Response from Happy & PollyApr 12, 2023
Hello, and thank you for your valuable feedback. We appreciate your interest in our products. Our U.S.-based warehouse ensures that stocked items are delivered within 3-7 days, and we offer a 30-day return policy for your satisfaction.
We would like to clarify that we do not delete or manipulate customer reviews. There may be a delay in posting reviews, but rest assured, we value your opinions.
Regarding the safety of our cat products, we have meticulously designed each component, taking into account scientific calculations to ensure optimal size and material quality. Our products are durable, with an extended lifespan, which sets us apart from those available on platforms like AliExpress.
Our primary goal is to provide exceptional products and services for both cats and their guardians. If you have any questions or concerns, please do not hesitate to reach out to us at [email protected].
SR
Samantha R.
Scam
I order a cat tree that did not meet my expectations when it arrived. Flimsy and my cat as never used it and is scared of it. The worst part? I left a negative review on their site and they deleted it.
Response from Happy & PollyApr 12, 2023
Hi, sorry for your experience, we do not delete reviews, including bad reviews. Your reviews may be overwhelmed by other reviews.
You can send an email to [email protected] if you have any questions about our products, and we will reply within 24 hours.
