Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

Showing 123 reviews with 1 star · Clear filters

Anonymous
Jul 11, 2023
Frustrating customer service experience
Spent 2 weeks waiting to be shipped and when i reached out to customer service they kept telling me someone would be in contact (jacinda?) i eventually got so frustrated by the lack of communication that i just cancelled my order-it was like 3-4 weeks of being told over and over that someone would get back to me and i wasn’t even asking it to be shipped or anything i literally just wanted to know why it was sitting in the same place for so long and not even USPS could tell me what was going on- total bummer cause i was really excited to buy from them but i don’t think i will again just cause of customer service experience.. :(
Response from Happy & PollyJul 14, 2023
Hello, We are sincerely sorry for any inconvenience caused. We will make the necessary changes to our customer service processes to ensure that similar issues do not occur in the future. We assure you that we'll monitor your package and keep you updated on the progress of your order every step of the way on your next purchase. If you have any further questions or concerns, please do not hesitate to reach out on [email protected]
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Sa
Jul 7, 2023
My package never showed up :(
My package never showed up :(
Response from Happy & PollyJul 10, 2023
Hello, Thank you for choosing Happy & Polly and sharing your feedback regarding your recent purchase. To offer you the best assistance possible and keep you updated with the latest information regarding your package, we kindly request you provide us with your order details. You can reach our support team at [email protected]. Please include your order number and the email address associated with your purchase. Rest assured that our team is committed to resolving any concerns you may have. Looking forward to hearing from you soon.
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Brittany B.
Jul 7, 2023
Took three months to receive whale…
Took three months to receive whale litterbox. No longer need. Bad customer service that did not reply to me regarding making a return of litterbox.
Response from Happy & PollyJul 7, 2023
Hello, We sincerely apologize for any inconvenience you experienced with your order. We would like to clarify that the Whale Cat Litter Box was a pre-order product, and on our website, we indicated that it may take 8-13 weeks for delivery. Regarding your return request, we want to address this issue promptly and assist you in finding a solution. Please provide us with your order details and kindly send them to [email protected]. We'll get back to you within 48 hours.
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Cori T.
Jul 5, 2023
The box was obviously dropped in…
The box was obviously dropped in transit which completely smashed one of the pieces so I couldn't even build the cat tree that I had ordered. I know that that necessarily doesn't mean that Happy and Polly is to blame, except the boxes could use padding on the edges, but I'm still really disappointed. The cat tree was beautiful and so soft
Response from Happy & PollyJul 6, 2023
Hello, We sincerely apologize for the unfortunate incident regarding the delivery of your cat tree and the resulting damage it sustained. In order for us to assist you further, we kindly request that you reach out to our customer support team with videos or photos clearly showcasing the damage. This will help us assess the situation more accurately and determine the most suitable resolution for you. We truly appreciate your advice regarding the padding on the edges of our boxes. We will promptly report this to our production department. Rest assured, we are committed to continuously improving our packaging processes to ensure better protection for all our products during transit.
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ND
Jul 5, 2023
Waste of money
Aesthetically, a very cute fountain, however, one of my cats lifts & pushes the top of the fountain off, so it’s not usable and the return policy does not apply to items that have been used.
Response from Happy & PollyJul 6, 2023
Hello, We apologize for the experience you had with the fountain and understand your frustration. It's common for some cats to be curious and enjoy interacting with moving objects, including the top of the fountain. We recommend giving your feline friend some more time to acclimate to the water fountain. With time and patience, cats can adjust their behavior and learn to enjoy the fountain without disrupting its functionality. At Happy & Polly, we have certain guidelines in place for returns to ensure the health and safety of all beloved pets. We kindly ask for your understanding regarding our return policy. Please reach out to us, and we will work closely with you to find a resolution that will ensure your satisfaction.
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Niki
Jul 3, 2023
Service is absolutely terrible
Service is absolutely terrible, and the products are falsely advertised. They are a dropshipping company with poorly made products. Don’t buy the cactus water fountain for sure. I got scammed once, and I will never purchase from them again. They give you the runaround and try to get you to pay more to return items, they also DO NOT respond to your requests or anything you ask. They simply give you a scripted, runaround answer to prevent providing service.
Response from Happy & PollyJul 5, 2023
Hello, Thank you for taking the time to provide feedback. We apologize for any confusion or frustration you may have experienced. Please reach out to us at [email protected], including your order number and the email address associated with your purchase. And we'll provide potential solutions via email within 48 hours. Regarding the return policies, Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Learn more by clicking the following link: https://happyandpolly.com/pages/return-refund Regarding the product, we kindly request that you provide us with videos or photos showcasing the problem. It assists us in better understanding the issue you experienced.
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RW
Jun 27, 2023
Terrible
Terrible quality and terrible return policy.
Response from Happy & PollyJun 28, 2023
Hello, We sincerely apologize for the negative experience you had with our product and return policy. Your feedback is important to us, and we would appreciate more information about your specific situation. To address your concerns and ensure that we can assist you properly, kindly reach out to us at [email protected]. Our team will respond to your email within 48 hours. Rest assured, we take your feedback seriously, and we will report your experience to the relevant department. We are committed to continuously improving our return process to provide a better customer experience in the future.
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Katja G.
Jun 27, 2023
I bought the product thinking it would…
I bought the product thinking it would be easy to set up but it was not and it didn’t work. When I reached out to customer service they sent complicated instructions of ways to fix it and I am unable to get it to work.
Response from Happy & PollyJun 28, 2023
Hello, We apologize for any inconvenience caused and sincerely appreciate your feedback. If the instructions provided did not prove helpful in your case, please feel free to reach out to our customer service team again. They are dedicated to resolving any issues you may be experiencing and ensuring that the product functions well. We value your feedback and look forward to the opportunity to assist you further.
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