Happy & PollyReviews of happyandpolly.com

Response from Happy & PollyAug 3, 2023

Hello, Thank you for taking the time to share your thoughts with us. We appreciate your feedback regarding our pricing. We understand that pricing is a crucial factor when making purchasing decisions, and we always aim to provide the best value for our products. We want to emphasize that our prices are determined by the careful consideration of various factors, including the adorable designs that resonate with our cat parents and the high standards of craftsmanship and safety that we uphold. At Happy & Polly, our team invests significant time and effort to ensure that each product brings joy to both cats and cat parents alike. We encourage our cat parents to consider the complete package when making a purchase decision, as cheaper alternatives may not always offer the same level of service and product reliability. Thank you for bringing this to our attention. We value your feedback as it helps us improve and deliver an even better experience for our cat parents.

Response from Happy & PollyJul 28, 2023

Hello, I apologize for any inconvenience caused. Based on your description, it seems that the cat tree was placed too close to the walls, which may have resulted in the issue you mentioned. Regarding the imbalance, could you please provide a video showing the cat tree? This will help us analyze the problem and offer a suitable solution. Also, you can also check the cat tree installation tutorial on Happy & Polly's YouTube channel (https://www.youtube.com/@happyandpolly). Thank you for your cooperation, and we look forward to resolving this matter promptly. We'll work diligently to address it and ensure your cat tree provides a stable and enjoyable environment for your furry friend.

Response from Happy & PollyJul 28, 2023

Hello, We apologize for any inconvenience caused by the delay in the delivery of your Custom Pet Portrait Stamp. We understand your frustration and want to address this issue promptly. To resolve this matter, we kindly request that you reach out to our customer support team at [email protected] with your order details, like the order number, and email address...And we will provide your delivery info within 24 hours once get your email. Thank you for your patience and understanding. We look forward to assisting you and ensuring your satisfaction.

Response from Happy & PollyAug 2, 2023

Hello, We sincerely apologize for any inconvenience you may have experienced. Regarding website reviews, we want to clarify that we do not delete any reviews written by our cat parents. It is possible that there was a delay in the review appearing due to the review tool and it may be visible in the next few days. Or, the reviews are overwhelmed by other reviews written by our other cat parents. About the wrong piece of the water fountain, we kindly request you to share videos of the current situation of the water fountain with us by sending them to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate and effective solution to address the matter. We'll get back to you within 48 hours.

Response from Happy & PollyJul 28, 2023

Hello, We sincerely apologize for any inconvenience you may have experienced. To provide you with the best assistance possible, could you kindly confirm whether you sent the email to [email protected], our customer service email address? Regarding the damage to the product, we kindly request you to share videos of the issue with us by sending them to [email protected]. By reviewing the videos, we can gain a clearer understanding of the situation and offer a more appropriate and effective solution to address the matter. We truly appreciate you taking the time to share your feedback with us. Your input is invaluable, and we are getting back to you within 48 hours once got your email.

Response from Happy & PollyJul 20, 2023

Hello, We sincerely apologize for any inconvenience or discomfort caused to your cats during the nail trimming process. We value your feedback and would appreciate it if you could provide us with more details about the specific problem you experienced with our cat nail clippers to [email protected]. It will help us gain a better understanding of the issue at hand and enable us to provide a more appropriate solution. Thank you for taking the time to share your feedback, and we look forward to hearing from you soon.

Response from Happy & PollyJul 21, 2023

Hello, Thank you for choosing Happy & Polly and sharing your feedback regarding your recent purchase. To offer you the best assistance possible and keep you updated with the latest information regarding your package, we kindly request you provide us with your order details. You can reach our support team at [email protected]. Please include your order number and the email address associated with your purchase. Rest assured that our team is committed to resolving any concerns you may have. Looking forward to hearing from you soon.

Response from Happy & PollyJul 18, 2023

Hello, We apologize for the experience you had and understand your frustration. Regarding the return policies, Happy & Polly will issue an exchange or a full refund including shipping for any damaged, defective, or mis-shipped items. Learn more by clicking the following link: https://happyandpolly.com/pages/return-refund At Happy & Polly, we have certain guidelines in place for returns to ensure the health and safety of all beloved pets. Hope you can understand. And, we highly recommend providing your feline friend with additional time to adjust to the water fountain. In due course, they will become accustomed to it and start drinking from the fountain regularly. Please reach out to us, and we will work closely with you to find a resolution that will ensure your satisfaction.