HanstromReviews of hanstrom.com

First of all, anyone experiencing poor customer service, a faulty, not fit for purpose hot water tap go to moneyclaim.gov.uk and get your refund that way as Hanstrom will not help you in the slightest and will use every delaying tactic in the book until you get bored. Now, for my experience! Awful..... hot water tap broke 5 months after purchase. Contacted Hanstrom via e - mail serval times with no response. Called the contact number.... Just went to voice mail. (Very fishy). Eventually, received a response from an e mail that was sent 3 - 4 weeks earlier stating that if I had technical issues I would need to contact support via a different e mail address or call a different number. Again, very fishy and of course not very helpful and again no response from e mail and calls went to voice mail. Consequently, I filed a money claim online for a full refund plus costs and interest. Hanstrom did not respond to this claim and therefore I filed for a CCJ to be brought against Hanstrom. Again, Hanstrom did not respond and the CCJ was granted. As a result, I received a refund plus costs back, but not the interest of £2 ish which has now resulted in the CCJ being registered against Hanstrom. The owner AISHA PATEL, should be extremely embarrassed in the way she operates her companies. I say companies as she is the Director of 18 other connecting companies, of which also sell hot water taps online. One being VERANA.CO.UK (So don't buy from there either). Lastly, if you are thinking about buying a hot water tap, do not buy from HANSTROM or VERANA and do your research to ensure you don't buy one from another AISHA PATEL'S connecting companies. You will regret it. Go to a reputable hot water tap supplier. I really hope this review helps customers that are having issues at the moment, and I hope it deters people from buying from such Cowboy companies.

Tap is fine but there is nothing in the brochure to show how to change the filter- I have emailed and called the number in the website numerous times but nothing, no one answers . If anyone knows how to change the filter please let me know!!! A generic email tells you they are a family run business who cares about they're customers but it seems not .... It's shouldn't be this difficult for someone to respond

Purchased a Hanstrom 3-in-1 boiling water tap which became faulty shortly after the 12 month guarantee expired (like many others here). I was given no option for repair or replacement parts. Only offer from customer service was to buy a new boiler unit for £100, which is insulting given the poor quality of their products. I purchased the tap from Verana who also have the same registered address as Hasntrom. My suspicion it the owners are drop shippers purchasing cheap goods in bulk from another country, which explains why they don't supply replacement parts or offer a repair service. All quite dodgy, the owner takes zero accountability or ownership. Save yourself the hassle any buy a legit tap from a legit seller.

Very poor. A very expensive product, poor quality, and even worse customer service. Tap worked for 12 months, then the boiler broke. I have tried to speak to a customer service rep, nobody will call me back, and cannot get through on the phone number. They only communicate on email and take a week to reply. They will not supply a complaints policy and having been promised a call back a month ago, nothing.

We brought a hot water tap a year ago and it no longer heats up to the desired temperature I tried to call the company for advise and purchase what was required to mend the boiler part of the tap but there is no customer service. I have emailed the company twice and there has been no response. The product itself is well made but looking at the other reviews has no longevity. Do not buy you will be left with a very expensive cold water tap.

We purchased this tap last June/July and it was fitted with our new kitchen in July 23. It then stopped heating up at the start of May and I have been constantly emailing to get it sorted. I finally got a phone number from them as there isn't one on their website but nobody answers and the message tells you the inbox is full. Customer service is appalling which is a shame as we were very happy with the tap when first installed. Clearly just poor quality from a poor company. Would definitely not recommend them to others.

The boiling tap has stopped working after changing the filter. Gone through trouble shooting page. Rang company and no one picks up. Emailed them and they advised I phone. Tried 6 times and left messages no reply! This unit is supposed to be guaranteed! How do you get hold of someone!

Very disappointed with the hanstrom tap. Just over a year old came back from holiday won’t heat up. Customer service who took weeks to get back to me after several emails a video of the issue and phone calls just said it’s over a year old we can’t do anything about it. I had a Quick Look inside to see if anything was obvious wrong as it does show as been on but nothing but rusty screws obviously shows a quality issue. Very unhappy customer