HanstromReviews of hanstrom.com

Great customer service. I reported an issue I had and the response was same day. Replacement item was sent out under warranty, can't fult them

Had our tap for 12 months now. No major issues and a very nice design / good boiling tap function. Excellent customer service - had needed advice twice regarding spring in tap and descaling tank. Very easy to get ahold of customer service over phone and email. Would recommend.

Had a small issue with the boiler but was helped by the customer service team who talked me through what I needed to do and how to replace the filter, no issues since, excellent tap, excellent customer support and service, wouldn't hesitate to use them again or recommend.

The Hanstrom 4 in 1 Hot Water Tap is one of the best things I have purchased as an adult. As an avid tea drink with a busy schedule not having to run to the kettle and waiting for it to boil, within the 1 minute in I have between meetings, and just having hot water on demand has been life changing. Additionally, the tap is incredibly stylish, fitting well in my new kitchen, and easy to use. The boiler unit under the sink does not take up much space at all and I have more counter space for other things as I no longer need a kettle. I now consider this tap a kitchen essential. As a bonus, with any issues I've had the support team has been very responsive and helpful!

I’ve had my hot tap boiler for just over a year and absolutely love it. Had a slight problem this week but spoke to Ahmed on Customer service and all resolved. Great service, would use again.

Great product and great service. Wouldn't hesitate in using again and recommending them to others

Had an issue with 3 in 1 tap not heating. Had a replacement under warranty which came quickly. New model unit has different connections. When got hold of customer service (took some calls) given method on how to attach. Worth updating manual to explain how to remove plug and attach cold feed pipe - would have saved a phone call. Tap back up and working so all good.😊

Very easy product to install and use. Customer service team very helpful and reply in a timely manner.