HanstromReviews of hanstrom.com

Do not trust the reviews on here with 5 stars…. They clearly bots / not real customers! Despite still being in warranty, no one from Hanstrom is responding to me. Our tap has developed a fault (when using boiling tap function, the water is coming out at very higher pressure and not in a straight line, it’s spraying out to the side too, which is very dangerous). The tap is therefore unusable. I have gone through the processes of emptying the tank etc etc, even removed the end of the tap to check the aerator wasn’t blocked, as this seems the most obvious factor to be at fault. However, the boiling water doesn’t seem to go through this, instead its own tube runs through the middle of the aerator. As this does not seem to come apart, I cleaned it as best I could, yet this has not worked. I have tried calling, but the phone rings out. Several emails now and no response. Please can you contact me to resolve the issue. The tap was hundreds of pounds and I expect better customer service and product after not even 12 months. Order number: 11286

We bought the 3 in 1 boil tap and after 2 years the boiler stopped working. We have replaced filters and descaled correctly and tap only had light use. We contacted Hanstrom and they said as we are out of warranty they can’t help us at all. They didn’t ask any questions or offer any advice on how to fix or what might have gone wrong. A Quick Look here on trustpilot and I can see many people having the same issue which says a lot about the quality of this product. Disgusting that they can keep selling it to unknowing customers when they have several people telling them the product is faulty.

AWFUL!! DO NOT BUY TAPS, BOILING WATER TAPS OR ANY PRODUCTS FROM THEM!! Broke staging after the warranty stopped and they did not offer any help.

We purchased a Hanstrom 3-in-1 Flex Touch Instant Boiling Water Tap from verana.com at £519.99 on 12/07/2023. It has stopped functioning since early jan 2025. We emailed customer service and was told that since its out of its 1year warranty period, there’s nothing they could do and advised us to purchase another one. This is totally unacceptable as the failure has occurred well within a reasonable time frame for a product of this nature. As a consumer, I am entitled to a repair, replacement, or refund for a product that fails to meet reasonable expectations of quality and performance. However, this company fails to provide any of the above. Please avoid at all cost if you do not want your hard earned money wasted.

I purchased the 3 in 1 boiling water tap about 17 months ago. Due to some issues with fitting the new kitchen we couldn't get anyone in to install it until September 2023. It worked fine for until November 2024. Then it just stopped working one day. Everything still displays as it should but there is absolutely no heating. I contacted customer services who recommended flushing it with descaler. I tried this a couple times with no luck. I then responded to customer services and was told that due to it being out of Warranty the only course of action is to buy a new heating unit for a 'discounted' rate of £120. So not only do they not offer a repair or spare parts but it will cost over £100 to replace a unit that is barely over a year old. So unless you feel like spending £120 every year and half to replace your heating unit plus £50 on filters every 3-6 months I would recommend avoiding this at all costs. The only positive is the tap itself looks nice but I could have got the same tap for a fraction of the cost without the heating unit and saved myself some trouble and money.

I bought a tap from Hanstrom in October. It has an E3 error code. They do not answer the phone or reply to emails. Hanstrom please help me. Thank you

Great product until the boiler decided to stop functioning after 11 months. This coincided with replacement of 2nd filter at the correct time. No limescale, light usage for teas only and the thing just stopped hearing water. Flushed system down and tried to reset but no joy. A shame as their reputation is now burnt and can’t be trusted with no replacement possible after the annual warranty period. Angry doesn’t come close

The tap is malfunctioning and seems to be of poor quality. I've reached out to customer service and provided a video, but their responses have been disorganized and unhelpful. They are refusing to process a return. I'm planning to consult a solicitor to resolve this issue.