HanstromReviews of hanstrom.com

Installed a Hanstrom 4 in 1 tap in Feb 2024 and raved about it to all my friends. Changed water filters as required and have a water softener. March this year the boiler failed on me, just not producing hot water. I have emailed customer services 5 times, rung numerous times, usually not picked up three times I have talked to someone who asks me to send serial number - done, video of the unit - done and then evidence of when fitted - done. Nothing in return, last individual told me it was his first day in and manger would be in contact to discuss replacing, nothing heard over two weeks ago!! Avoid at all costs !

I purchased a hot water tap in 2023. The boiler started to drop in temperature only the other day so we'll within the consumer act 2 years. After being given a help guide to follow - which is just to fob you off and waste more time. I began the process of emailing this company whom advised the boiler only comes with 1 years warranty. Absurd for a cost like this of an appliance. This company do not have any experience of business law and that is why I am here. I advised of the consumer act 2015 (which gives an extra 2 years on top of their 1) in which they asked me to send this to them via email, ridiculous that this business acts to not know consumer rights. I'm taking this a lot further and will maintain until the very end. My advice is stay away from this company, not at all helpful, selling items which do not last, overpriced appliance that will not last. They operate under various business trading names. Please be very mindful.

This company has various different brand names that they sell the same taps through. Whilst we received no instructions or information that we should descale the product when it broke less than 18 months after being installed we were told this was the issue and that it was out of warranty. When i questioned why they did not provide this in the instruction manual they said it had now been updated but still no offer of a replacement, despite basically admitting liability. The other brands have bad reviews as well. The tap itself started out good and looks high quality but but the spring went quickly in the hot water section. Would aviod and stick with a higher budget firm as you get what you pay for. Oh and we also tested the temp and they are not the same as the quoted 98 degrees its not nearly as hot as it claims.

I cannot stress enough how awful this company is!! If I could give minus score I would. The fact that they don’t acknowledge reviews should tell you everything you need to know. I am reporting them to trading standards

Had my tap for less than 6 months, I contacted them about the fault and I’ve heard absolutely nothing back from them. I wouldn’t waste your money. The inside of the tap has melted away and now the tap isn’t working as it should.

Rather expensive and very poor quality, with no response from the customer service.

LET ME HOLD YOUR GAND WHEN I SAY THIS - AVOID. I ignored the reviews and thought ah 3.9 is a good score I’ll be in the majority. 3 boilers leaked. Had plumber after plumber come look at them. They’ve been plumbed in properly but leak to no end. It’s as if they don’t drain properly. Get a Quooker.

Boiler broke after 14 months even though I had changed the filter as per the instructions. I wish I'd paid the extra and gone for a Quooker tap.