HanstromReviews of hanstrom.com

Terrible Customer Service – Would Not Recommend We ordered a faucet from Hanstrom and had an incredibly disappointing experience from start to finish. After a full month with no shipping confirmation, I reached out through their contact page and by replying to the invoice email — four times — with no response. It wasn’t until I contacted them through social media that I finally received an answer. Their response? That the order had been missed, likely because a team member didn’t understand how to ship via DHL to Canada. They offered a free filter as a goodwill gesture, but the real issue was never properly addressed. If your team doesn’t know how to ship internationally, that’s something that should be resolved internally — not something the customer should bear the consequences of. The delay significantly impacted our kitchen renovation timeline, and while the filter was appreciated, it felt like a shallow offer considering the level of disruption and lack of communication. What’s even more concerning is that I had to resort to social media just to get a basic response. It raises serious concerns about how any post-purchase support would be handled if something went wrong with the product down the line. Ultimately, we decided to request a refund, as we lost all confidence in the company. I honestly feared we’d lost our $2000 until I pushed through social media channels. This was a terrible experience, and I would absolutely not recommend Hanstrom to anyone. Poor service, poor communication, and a complete lack of accountability.

Bought the hot tap and boiler set. Stopped working about 2 weeks outside the 1 year warranty. Filter has been changed when required but still hasn’t prevented it going faulty. Would not buy this product due to the working time scale and low warranty

Was very very happy with our boiling water tap. Saved so much time instead of waiting for a kettle to boil. BUT just after a year the tap became very loose, almost like it was about to fall off! We have called and emailed Hanstrom many times and they have either not answered the phone it just rings and rings or they have not replied to our emails. Very disappointed. Now 18 months after using it the thermostat has gone so back to boiling a kettle. I do not recommend the product or the customer service from this company. Going to look around and do some research for our next tap.

My 3 in 1 hot tap has stopped working within 2 years of purchasing it. I am extremely disappointed by the lack of durability and the company’s only solution is to pay £119 for a new unit. Why would I want to spend this money on such an unreliable product?

I was recently asked to fit a new tap and heater for a customer who wanted to upgrade from their existing tap and unit. Unfortunately when I went to install the new unit, we were missing a few fittings. I emailed customer services and explained what I needed, however they asked me for a video of the installation first. I explained that I wasn't on site and the owner was away and so I sent some photos that I had taken the day before of the unit and tap. This wasn't good enough and I was yet again asked for a video. After going back and forth for two days and at least 15 emails later, I finally gave up and put it back into the hands of the customer. Unfortunately the customer didn't have any luck either so we had to order the fittings from elsewhere. The instructions are also misleading with pipes and fittings numbered incorrectly, which I pointed out to customer services but they just didn't seem to care. I will not be fitting another one of these units or taps and would strongly advise people to avoid the company at all costs.

Really lovely looking tap but hanstromtaps have failed in customer service. They provided inadequate care instructions for the boiler which has resulted in the boiler becoming unusable after 13 months so just outside of warranty. They have admitted fault with regards to not telling customers descaling is required. They are now wanting me to pay £149.99 for a new boiler, truly dissatisfied with this product a kettle would be a lot cheaper and more reliable! 😢

Avoid This Product – Extremely Disappointed with the Hanstrom 4-in-1 Tap and Customer Support I’m writing this as a very frustrated customer and owner of the Hanstrom 4-in-1 tap. I initially chose this product as a cost-saving alternative to a Quooker tap—something I now deeply regret. Since installation, the tap has consistently dripped whenever the boiler reheats, indicating a fault from day one. I contacted their customer service, expecting support, but was met with a very poor experience. The team appears to follow scripts without properly listening or offering meaningful solutions. Their responses have been dismissive, unhelpful, and at times completely unprofessional. Instead of resolving the issue, they sent a "pressure optimiser," which didn’t fix the problem—it simply redirected the leaking from the tap itself to the waste system. Now, every time I use the boiling water function, an equal amount is wasted straight down the drain. Their latest suggestion? Swapping the filter pipes, as if that would magically fix a clearly faulty unit. It feels like they're stalling, avoiding a proper resolution, and dragging things out to dodge issuing a refund/accepting a return—something that should have been addressed weeks ago. This whole experience has been stressful, time-consuming, and incredibly disappointing. I strongly urge others not to go down the same route. Spend the extra money and get a Quooker—you’ll save yourself a lot of hassle in the long run.

DO NOT USE THIS COMPANY! DO NOT USE RHIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! The taps do not work they leak water out of the tap constantly! The company doesn’t get back to you we eventually managed to get a replacement boiler but the same happened just seems poorly made! Now the company won’t answer any of our calls or emails and are just ghosting us even worse we now have a bad leak coming out of the bottom of the boiler unit that’s poured into our cupboards. We have only had the product 6 months!!!!!!!!!!