Lewis
Hot taps break after 3 years
The product (3 in 1 hot tap) looks great at the start, it comes in a fancy box but the reality is that they are not built to last. The tap started to discolour from bronze to silver after a year and the boiler gave out after just under 3 years despite replacing the filter religiously. Contacted for replacement but got the "outside of warranty, we can offer a discount to waste your money on our products for a second time" spiel. Poorly made products.
Response from HanstromMay 22, 2026
We are very sorry to hear about your experience with both the discolouration of your tap finish and the subsequent boiler tank failure. We understand how frustrating it is to deal with these issues, especially when you have been diligent with your filter replacements. Our standard manufacturer's warranty spans 2 years from the date of purchase. Because your boiler unit stopped working just under the 3-year mark, it does fall outside of this official coverage window. However, we completely understand your frustration with being offered a standard discount rather than a more tailored solution, particularly given the finish issues you noticed earlier on. We take pride in the design of our products, and a finish wearing down in this manner does not reflect our quality standards. We would like the opportunity to re-examine your case details and look into a better resolution for you. Please reach out to our customer care team directly at [email protected] or call us on 01924 730 525 with your original order reference. We want to see how we can properly support you and work to restore your confidence in our brand. Best regards, The Hanstrom Team