HanstromReviews of hanstrom.com

I purchased a hot water tap in around August 2023 and installed it in a new kitchen in October of the same year., changing the filter every six months per the instructions. We are a relatively light usage family being only two people. I used it one morning in October 2024 and found the water was cold and the tank was no longer heating. I contacted the supplier and Hanstrom who recommended I descale the tank. I followed this advice but no scale build up had occurred and it seemed that after a year of use the tank was faulty, and unfortunately was a couple of months beyond the warranty. Initially Hanstrom suggested they were a small company and wanted to make something work for me and pointed me at a help email address but the response from said email was simply that I was out of warranty but did I want to buy a new tank. When I responded that I had reservations about buying a new tank that might only last a year they said I could “Rest assured, we have since had a new range of boilers come in with no known issues.” which did little to make me feel better about the fault mine had developed. A great product when it works but beware of how long it will work for.

Bought a 3-1 tap through Verana, it lasted under year. Safety button failed within 6 months but it was jammed on so was still useable. Then tap started to flow for 10-15 seconds after turning off. Verana replaced tap but within a few weeks the safety button is poor again - jamming, hard to press down. Also boiling water flows for a fair while after turning off. I wouldn't buy one of these again as I'm now very dubious about the quality and I think they're a safety hazard. All fitting done by a plumber.

The Aran Touch was very disappointing and I would certainly not recommend it for several reasons. The hot/cold water lever only moves in one direction, so no way to get hot water without having it at maximum pressure. The carbon filter is actually just for the boiling water tap, so no filtered cold water for drinking. The 98 degree ‘boiling water’ is closer to 80 degrees by the time it comes out of the tap, so not hot enough for tea or coffee. And the safety mechanism broke after one day.

Tap was fitted and after a week boiling water would not run ,customer service was not very helpful Had to send numerous emails and videos they said it was the filter but did not send a replacement I had to buy one eventually they sent a new boiler which I had to have fitted at my expense customer service is very poor

Hi, have the Verana Hanstrom 4 n 1 tap. 7 months, we have had numerous problems, boiler not working heating hot enough, water quality being poor, boiler cycle needing to be turned off and reset. So we are on our 3rd boiler. Further the water never comes out at the specified hottest 98 - 100C its only at best 91 but often below, despite boiler being set to max. Have tested with Thermapen, vs Kettle. We have a very short length of run from boiler to tap, water quality that comes out of the boiler creates for a blacker than tested via kettle, much more stained tea mug for those that drink black. Tap build quality is fine, we have experience running after turned off on occasion. Customer Service have been supportive in sending out new boilers to fit etc. Do I wish I went for the more expensive quality taps - yes I do.