HanstromReviews of hanstrom.com

I’ve fitted boiling taps for years now and always thought the Hanstrom taps were brilliant quality and very reasonable cost wise. After having a small issue with one of the tanks on the latest fit I had to liaise with their customer support.The service I received was second to none and the issue was solved within 24hrs. Great taps Super quality As a kitchen fitter I would highly recommend.

Bought a Storan Boiling tap unit when having a new kitchen fitted in 2023, one of the best buys ever at the time and it has performed as well as when it was new up until today when the boiling tap return spring snapped. I contacted Adam from Sales who put me in touch with Ismail in the Help Team. Within 10 minutes it was confirmed that a new spring would be sent out. Customer Service and support doesn't get any better than this. Would highly recommend the company and product.

OK. So our kitchen hot water tap system was installed 18 months ago and after a few filter replacements (all supplied by Hanstrom) the latest renewal resulted in the boiler refusing to reboot and showing filter replacement needed. Spoke to customer care at Hanstrom (quick and easy) and was guided through reset procedures and finally the empty-and-refill heater unit process. All to no avail. On reporting this back, Hanstrom immediately sent out a brand new boiler unit (it arrived next day by courier! – Brighton area) and we were up and running again !!! Totally OUTSTANDING customer support and not even billed for courier. The 3-way hot water system is brilliant and Hanstrom CANNOT BE FAULTED in the way they responded to our problem. Would RECOMMEND this supplier without reservation.

I had a fault with my tap and spoke with Amaan who was exceptionally helpful. He offered some great support on trying to diagnose and fix the issue on my current tap, and as this didn't work he swiftly arranged a replacement tap to be sent out. Fantastic service, thank you Amaan!

Had a fault with my boiler, customer service was excellent I spoke to both Zara and Aham who dealt with the issue professionally and swiftly. A replacement boiler was sent out and the tap is in good working order.

Had a fault on the boiler of my hot water tap. Customer service was great and extremely fast. Within two days I had a replacement boiler delivered at no cost and no quibble. Would certainly buy again. Thanks John in Worcester

Outstanding service! I LOVE my Hanstrom boiling water tap! Buy with confidence from this AAA+++ provider. Special thanks to Amaan for your outstanding support and advice today. I will be a customer and advocate for life.

Excellent customer service and great products. I love my tap and boiler. Thank you for the support.