HanstromReviews of hanstrom.com

HANSTROM BOILING WATER TAP and CUSTOMER SERVICE FAILURE. Order#1446. 4th September 2022. Last email for HELP sent 2nd April 2024. 1st tap broken within 12months which was replaced. 2nd tap broke with a different fault. Contacted again and having spoken with 3 separate people and after several more calls to HANSTOM and emails over 4 months (all logged and available on request) no follow up of any description. Contact number sends to voicemail (saying mail box full) Great looking tap. Unfit for purpose and the terrible lack of Customer service has led to this poor review. Still awaiting contact coming into 5th month. HANSTROM has choosen to stop returning calls or emails and has left us out of pocket and without a functional kitchen tap.

Bought our tap January 2023, it’s been flashing E3 for the last month. Emailed and phoned a lot, nobody has got back to me. Back to a kettle. Do not purchase, very poor customer service 😡

I bought a 4-in-1 Saxan boiler unit directly from Hanstrom in Jan '24 and had it professionally fitted in Feb '24. The boiler unit stopped working in April '24. I have telephoned and emailed Hanstrom numerous times. I finally spoke to a human on 12.04.24 who promised a replacement would be delivered on 14.04.24 but that never appeared. Two days later and still nothing received and I cannot get through to them via phone or email. Next stop Trading Standards!

Tap started leaking within a year of use. Boiler broke just over a year of using it sparingly. Hanstrom wouldn't send a replacement so we agreed to pay for a new one. That's when all comms ceased, can't get through to them on the phone, no answers to my emails. In the process of reporting them to the Trading Standards, Action Fraud and Credit Card company.

Purchased this boiler tap February 23. Boiler has broke March 24. Contacted Verana where I purchased it from. No one contacts you back, ignores calls and emails. Boiler should last longer than 12 months. It states 2 year warranty, but apparently the boiler is only warranted for12 months, doesn’t state that on the internet. Do not buy. Better quality taps out there. Very ignorant at returning calls.

Bought a 4 in 1 tap 18 months ago and the boiler has a permanent fault, so I am advised by Hanstrom . They tell me I have to buy a new boiler unit as guarantee has expired . Company is very hard to get responses from as they do not answer the phone line and are slow to response to emails . I have complained now and still no resolution.

Terrible customer service, bought a tap 13 months ago, fitted it 9 months ago with little use, it then started tripping our electrics, as it was 1 month over warranty wouldn't do anything and ignored my emails. Don't bother with this company, pay a bit more and buy quality and better service.

I purchased a boiling water tap and it did not work from the start even though it was installed by a professional plumber after lengthy emails I was issued with a replacement boiler unit I had it installed at my expense this worked for 2 months and now it has stopped again .The company has ignored my emails and I have had no reply regarding a refund and will now have to go down the legal route to get resolution