HANSONSReviews of hansons.com

Terrible customer service. Warrenty is not good if work is not done right. You will regret hiring them!

Hansons installed a shower in April causing two ceiling leaks in the process. The shower looks nothing like I expected and the bumpers on shower doors were broken on installation. The fitter tried to get away with it but we said we wanted new ones and he called Hansons who said we’d get new bumpers asap. It’s now July. We still have broken bumpers. Every time we use the shower something else falls off. They do not answer the phone for service calls. I’ve reported them to BBB. DO NOT do business with Hansons.

Terrible company. They will do everything they can to drag out the 3 day period and then strong arm and insult you over the phone, Bruce I'm talking about you. They also sent the crew to my house after I gave them plenty of notice not too but they said they couldn't turn them around and then charged me an extra $500 for sending the crew to my house anyway. After all of that they then threatened to put a lien on my property even though no work was done yet. Trash company full of liars and conmen, avoid this company and go with a company with actual good customer service and integrity.

I wanted siding and gutter replacement on a 775 square foot home in Iowa that I purchased for $64,000 17 years ago. After sitting through 45 minutes of a zoom call, I finally got my estimate from them. They wanted almost $40,000. After negotiations, the price went down to $32,000. That's half of the value of my home, for siding and gutters. After three days, I backed out of this agreement. My gosh, I only wanted an estimate and had to endure a one hour zoom call to get it. It was all just a high pressure sell attempt. I would recommend you to run away from these people.

I put money down on an order, with a 3 day guaranteed cancellation period. I had to cancel my order and did so on day 2. They cashed my check anyway, I've called and they assured me I would have my money sent back to me. Well it's been 3 weeks and no money back yet. Now I have to go file a claim at small claims court. This company is awful, deceitful and the workers are very unprofessional. I'm sorry I ever dealt with them in the past. My first install was suppose to take 3 days and it end up taking 3 weeks for 11 windows. They sent 2 guys who said that they should have never sent them out on this big of a job, their own workers told me that they were not qualified to do this work. So buyer beware and go with a different company

And here we go again. Another screw up with Hanson's. This company is so backwards it's unbelievable. After all the problems and 3 different deliveries we had trying to get our windows installed. Now we need service, there is air leaking around the windows. Got a call from them on a Tuesday wanting to set up service. Told me they could come out that friday and I agreed. That I would get a call on thursday with a time frame. Never heard anything so about 3:30 I called them and there's not even a service scheduled for us. Imagine that. This is one backwards company.

Bought our first home in 2016 off an elderly couple. Didn't know anything about a roof warranty till just recently. We contacted the elderly couple they said Hanson installed it. Now that the roof is leaking everywhere they don't want to honor their warranty because the elderly couple never transferred it within a year to new homeowners. That's something that should be done automatically not called in. Now they don't want to honor their lifetime warranty is mind blowing. I'll be posting pictures of their work on fb to let everyone know not to go through them. Thanks Hansons for the upsetting install of a roof that leaks and bows everywhere.

AWFUL. That’s Hansons. If I could rate Hansons zero, I would. Do NOT sign a contract with them for anything — they’re corrupt — liars, horrible workmanship, and the worst customer service — from the top down. They contract lowest bidders for roofing. I had a fine roof, and they installed inappropriate, damaged materials. They caused leaks. They attempted to fix it ten times. They promised to repair the damage but quit communicating. They cost twice as much as the average. And they will force you to arbitration, so unless you’re wealthy, it’s cost-prohibitive. Don’t sign the contract. Don’t hire Hansons. Don Thompson was the salesman, and he lied to me and my wife. His boss, Scott Lamacchia, a regional sales manager, lied to us as well. At a certain point, we deferred the warranty because of their corruption and ineptitude. We had multiple roofers and inspectors on site after that, and their disgust was nearly as bad as ours. They even failed the county inspection, and that’s damn near impossible to do. It’s one of many pieces of evidence of how terrible they are. Do yourself and your family a favor: Stay away from Hansons. Hire a local, reputable company. Hansons cannot be trusted under any circumstance.