HANSONSReviews of hansons.com

On 5/29/2025 i signed an agreement to purchase windows with salesman Evan Carlson for 9 double hung triple pane deluxe series windows and one sliding glass door replacement. On 8/6/2025 our windows were installed after the very first window was removed and the replacement installed i noticed the window was smaller and had a very large gap around the entire window, i asked the installer about this and he stated that they've been having this problem with 1-800 hansons lately. i then told the installer Jake this was an issue as the gap around the window was significant and how would it be fixed he stated they would spray foam insulated around them I was not happy with this reply and he said he could call Scott from Hansons and he did Scott assured me that theyd look great once installed I told Scott im concerned about the gap and filling it with spray foam as well as the sizing as the measurement was 36x79 and these windows were 34.5 x 78 he said le them install the 2 they already had out and if i wasn't happy they'd stop and we could discuss other options or discount if i was willing to accept them i had to leave for work for about2.5 hrs and when i returned they had taken all 9 windows as well as the sliding glass door out and installed the new windows they were finishing up the trim work I told him i was not happy as the spray foam was not solid from what i was seeing and the windows were smaller not what i ordered he stated that Scott would call me that afternoon or tomorrow to discuss options. They trimmed out our interior of the patio door with metal trim and where the gaps were in the floor from the old door being larger they put down a couple wood blocks on each end and filled the very large gap with a ton of caulk. which looks terrible I have called Scott and many other customer service agents with no luck in reaching Scott, a tech has been out due to windows being extremely hard to open.. To this day there has been no resolution and no return calls. they agreed the sliding door is faulty and order a new one however i have yet to hear from them further about this door . i have called and emailed Scott with NO replies ever. id give negative starts if able to do so

We used Hanson's to add a new roof to our home a couple of years ago. About 24 to 26 months later, we attempted to sell the house. The roof completely failed inspection and was full of mold. At the time of the roofing project by Hanson's, there was a lot of wood that was supposed to be replaced. We strongly doubt that it was replaced.We lost our buyer and therefore were delayed in order to find another buyer. The consequence of this was that we were only able to put 5% down on a new house and therefore have struggled with a higher mortgage rate and although we have done a recast, we're paying PMI which we should never have had to pay for. Hanson's did honour the warranty which seemed dependent upon our lawyer contacting them to speed up the process. During the redo of the roof,when I asked Marvin Glazer who was in charge of the redo (VP of customer relations) how much wood was actually added, he just ignored me. Funny how he accidentally happened to send a private email meant for someone else to me then asked me to destroy it. So he did not fall off the face of the earth but wanted no more communication with me? That's what I assume, but do not know. I believe Hanson's is capable of doing a good job but because they outsource their jobs in so many cases, the outsourcing companies may not be reliable. Beware.

Update: Lonny and Dave came over promptly and fixed the issues. Did a fabulous job!! Have submitted for service on siding, under warranty, twice and no one calls back.

Charged $99 to look ventilation issue. Don't use hanson, warranty is joke.

I am sharing my experience so you can understand how 1-800 Hansons processes warranty repairs for a lifetime warranty. Up front we were happy with everything 1-800 Hansons did with the install of our new siding and new roof. However, when it comes to warranty repairs beware. On June 16th I called to submit a warranty request for a single piece of siding that had come undone and is hanging down the side of our house. I received confirmation of my claim via email the same day after submitting photos. Approximately 5 days later I received a phone call and the person asked a few questions and said she was sending it on to scheduling which could take up to 48 hours. After two days, no one called me back, so I reached out and with my order number they were able to schedule a repair date. I am now in a cycling loop with repair dates and no confirmation that the 5th repair date will actually transpire. Below are the details. Repair date number 1 was scheduled for Thursday, July 10 between 8am and 12pm. I received a phone call on the evening of July 9th that they needed to move that date because the team was not finished with a previous job. Repair date number 2 was then scheduled for Tuesday, July 15 between 8am and 12pm. I received a phone call on the evening of July 14th that the lift had broken and the team would need to reschedule. I shared with the individual that the Hanson's contractor who installed our siding never used a lift but used a ladder the entire time. Nevertheless, they had to reschedule. Repair date number 3 was then scheduled for Thursday, July 17th between 8am and 12pm. I received a phone call on the evening of July 16th that the team needed to reschedule. At this point, I voiced some frustration. Each time they schedule the repair, I need to arrange for a vacation day. The woman on the phone said she would try to get them to me sooner and she was going to call the branch office to see what was going on. I never heard back. Repair date number 4 was then scheduled for Tuesday, July 22 between 8am and 12pm. I did not receive a phone call the night before but did get the reminder email so I figured this was the date we would get our 1 piece of siding about 10ft long that is hanging down repaired. I took the vacation day and waited. About 9:45 am that morning I received a phone call indicating that they needed to reschedule me to a week out. I asked to speak to a supervisor. I was put on hold and then told the supervisor was in a meeting but the customer service rep would put in a "red-tag" to the supervisor to call me back. After several other calls and finding a number on the BBB website and making calls, I finally got a call back from the Supervisor of Scheduling (name withheld). She said there was nothing they could do that their contractor team was still on a previous job that has been delayed constantly. I asked her about sending 1 person to do the repair that should take less than 30 minutes (albeit they will most likely have to order a new piece of siding and I'll be waiting again). She said this team does not send 1 person to complete a repair but in the past other teams have done this. I have no idea what siding project takes 6 weeks. Ours from demo to final install and trim took 2 1/2 days for 2 people. When we got the siding and new roof there were a few things that needed to be fixed and Hansons had someone out right away. That was in 2022, I am not sure what has happened in the last 3 years, but none of the folks we dealt with are working for Hansons anymore. I asked the Supervisor of Scheduling to have her supervisor call me. I received a call from her this morning indicating her supervisor was not going to call me back but the general manager from the Des Moines Branch would call me. As of writing this review, I have not heard from him and we shall see if anyone shows up on July 29th. I was patient and understanding with the first two reschedules but now we're being gaslighted.

Called about 2 months ago regarding a shower you put in, at first I thought the shower door wheel was broke when I called. When they finally called to schedule appointment I had discovered that wheel had come not broken which I told caller. He said he would have to turn this over to someone else because wheel was just off not broken?? Haven’t heard a word since. Also installers didn’t leave paperwork for shower valve or for shower doors which I may need in future. Please advise J Hopper Amazing after posting this review I received a call from Hansons and problem has been rectified.

NEVER USE HANSONS EVER. Got a roof replaced and told the salesman we had cedar shake shingles numerous times during the initial appointment. Well he never checked the cedar shake box then lied and told the company we never informed him we had cedar shake. Told him the reason we were nervous using Hansons due to before when we called Hansons they tried to charge an extra 10000 outside of financing. The sales man told us if we get everything done that needed to be done he could guarantee we would not have to pay an extra 10k out of pocket. Fast forward now Hansons is trying to bully us into paying 10k and taking us to court for it even put a lien on our home!! I HATE HANSONS

Complete garbage company and installers window leaked like a faucet was on they didn’t stand behind their work and didn’t have any insurance i wouldn’t let them build anything take their hammers away Update 5/9/2025 Still waiting for them to handle their business they still haven’t paid my insurance company been a month