HANSONSReviews of hansons.com

My experience with the pushy sales person James Hoffer was enough to cause me to write this complaint. I felt that this man did not listen to ANYTHING I said and therefore was PRESURED into divulging information so he could complete his sale. This happened approximately two hours ago and I have already canceled my order and demanded I NOT be contacted. Horrible experience I wouldn’t call this company for anything!!!!!!!

Hansons did my roof 6 years ago. Been a nightmare ever since. Shingles lifting and blowing off. Vice president Marv called Thursday. Said all will be well. He will take care of it, and I would be made whole. Said he would get back to me Friday. He didn't. His secretary called me Monday to inform me I have call the warranty people who made the shingles, because I paid for them, and own them now. Lol!!! Are you kidding me??? I'm pretty sure I gave Hansons the money for the roof. One year left on my roof until they don't have to do labor. They just keep passing the buck, when the service tech was out here many many times, he said poor shingle placement, poor nail placement, tar paper wasn't put on right. Which is it?? Blowing me off is what their doing. Anyone know a good lawyer??

Well, here we go...this is a very brief summary of my recent experience with Hanson’s Windows at my home in Sterling Heights MI. This all transpired from September to December of 2018. My brother was living in the home our parents left for us when they passed away. The home was a 4 br colonial, way more than he could keep up or afford (taxes). We decided to sell the home and move him into a condo. So the house went on the market and we consequently got an offer and purchase agreement. One of the conditions of sale was that 4 windows had broken seals and had to be repaired. I had seen in some old paperwork from Hansons while going through their old belongings and found documents stating warranties on the windows. So, I gave them a call and set up an appointment for inspection. (At the same time I got a quote from the local Ace Hardware to do the repairs for between $220 to $250 dollars. I would have to take the windows out and take them in for measurements. They would order glass and seals and install them when the glass came in, about a week...so I would have to take the windows in again for the installation. This was entirely possible because it was early September). In the meantime I met the service tech from Hanson’s and he inspected the windows in question. He looked at the 4 windows and then started to look at other windows throughout the home. I couldn’t figure out why he was looking for other window problems. This later became obvious. He took measurements and when I left him that day he was ordering glass units for the 4 windows and several other windows that he found problems with. Later that day I received an email that Hanson’s had ordered 10 glass units and they would be repaired “under warranty”. Fast forward, the deal went through and we closed on the house in late September. On November 1st I got a call that Hanson’s had received the glass and to set up appointment for the install. (This is where it gets sticky). I had my agent inform the new owners of this. Later on in November and into December the windows had not been repaired. My agent called to inform me that my obligations on the windows was still unresolved and the new owners were getting impatient. So I called Hanson’s Windows to see where the problem was. Apparently, another Service Tech had gone out to do the install but told the new owners the windows they were not Hanson windows and he couldn’t do thr repairs under warranty. So, the new owners got a quote for almost $1,700 for the window repairs and my portion of the repairs was approximately $450.00. I was shocked - but it’s now December and it’s cold. Did I just get scammed???. Why didn’t the original service tech check to see if they were Hanson windows form the get go.... At that point there wasn’t much I could do. Hanson’s had already made me look like a bad actor and the new owners wanted this resolved. So I sucked it up and paid the new owner for my portion of the repairs. So, a word to the wise...think twice before you do business with 1800 Hanson’s. From what I found, even if you get it in writing it doesn’t mean you will get your job done for the price they promised you. Gary Culicerto - Fenton MI

I am currently in contact with Hansons and I'm starting to experience some strong customer service deficits. Their work flow through put process are lacking professionalism. Their customer commitment is substandard. Trying to get my 2nd window installed seems to be an inconvenience for them. No return phone calls. Update: Finally spoke to a Manager John Burgess, that seemed to take ownership of the issues I have encountered. He has assured he would make adjustments to fulfill their work commitments. My window was promised to be installed by Friday 12/21/18 at the latest! Friday am I received a call from Ariel Coriati my project manager. She confirmed an appointment for 2pm. 2 hours later I receive another phone call from the Kalamazoo office cancelling the appointment and offering another appointment after the holidays! I was livid! I demanded the work be completed by Saturday the 23rd of December as I had family flying in for the holidays! The installers were here Saturday and finished on Sunday the 23rd of December! (I was originally projected for completion by Thanksgiving.) January 7, 2019 I spoke to Marv Glazer, General Manager Sales Support for Hanson's. I also sent to Brian Elias a message on Linked In. Marv put an offer of negotiation on the final price for the 2 window job at my home. I called him back today and left him a voicemail to call me back to resolve my account. It's been 3 hours and no return phone call.

Had a bay window installed. It leaked. Try to say condensation until they sent someone out who verified it was in fact leaking and slightly slanted! Got new bay installed. Guess what?? It leaks. Serviceman came out and said condensation from an itty bitty humidifier. I reminded him that we had very heavy rain December 1 and discovered the leak December 2 and just stared running this tiny humidifier for 3800sq ft home a week ago. Already had different company out and they said leak. I ended up kicking the guy out of my house. Don’t use Hanson’s!! It will be a nightmare

1 1/2 stars! Out of the whole experience, we feel we only got good service from the actual installers. Hanson emoyee's measured our windows (twice!) And still got our replacement bay window wrong. Now Hanson's has to remake the window & it'll be another 3-4 weeks for install. OR they can make a complete Bay window (6 plus weeks) for an additional $2000. And now we wait ... even longer. NOT HAPPY!!

Terrible paid for something weeks ago they haven't been in touch don't even know if it's coming,never again

Worst customer service ever. I have yet to get my job done but the fact they make you sign a contract for their services makes it so you can’t cancel unless you do it within the first couple of days after signing. I’ve been waiting almost 2 months and today was told supplies are in they are waiting to find a “suitable installer”. I am just dreading having to get my roof done by these people especially after reading these other reviews. Stay away from this company I wish I had!